Client Solution Associate

PNC Financial Services Group, Inc.; Louisville (KY); In loco; USD 48.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with PNC match

Health benefits

Paid holidays

Vacation days

Education assistance

Descrizione del lavoro

PNC Financial Services Group, Inc. in Louisville, KY seeks a Client Solutions Advisor for its Private Bank organization. This in-office role supports sales, service and execution for client relationships and coordinates multi‑step client implementations with service partners.

The position requires a university degree and offers growth in a collaborative, inclusive environment with opportunities to influence client outcomes. Sponsorship is not provided.

Competenze

• University/college degree typically required with < 1 year of professional experience.
• In lieu of a degree, a comparable combination of education, certifications, and experience may be considered.

Mansioni

• Provides sales, service and execution support for new and ongoing client relationships.
• Analyzes, assesses, and documents client requirements; manages multiple complex client implementations.
• Consults with clients and service partners to gather and utilize data for products/services.
• Serves as a customer solutions and peer resource; acts as a point of contact for clients and teams.
• Facilitates internal and external stakeholder meetings.
• Participates in special projects; creates documentation and reporting on progress.
• Escalates issues and helps resolve implementation, servicing and production support challenges.
• Helps identify and drive development of necessary solutions; ensures positive client experiences.
• Gathers required documentation and verifies information for accuracy.
• Performs complex processing and ensures compliance with regulations and processes.

Conoscenze

Accuracy and Attention to Detail

Effective Communications

Managing Multiple Priorities

Problem Management Process

Sales Support and Administration

Customer Support Policies

Formazione

Bachelor's degree

Descrizione del lavoro

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Solutions Advisor within PNC’s Private Bank organization, you will be based in Louisville, KY.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides sales, service and execution support for new and ongoing client relationships.
• Analyzes, assesses, and documents client requirements. Manages the administration of multiple complex client implementations simultaneously and related client interactions.
• Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services.
• May serve as a customer solutions and peer resource. Acts as a point of contact for clients, client teams or service partners.
• Facilitates/coordinates internal and external stakeholder meetings.
• Participates in special projects and initiatives. Creates and maintains project documentation, and creates/delivers reporting on project progress.
• Escalates client implementation and servicing issues as necessary and helps resolve challenges regarding implementation, servicing and production support issues raised by staff or client.
• Helps identify and drive development of necessary solutions. Ensures positive ongoing client experiences.
• Gathers required documentation and prepares, reviews, and verifies documents and relevant information for accuracy.
• Performs complex processing and ensures compliance with standard regulations and processes.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

• Accuracy and Attention to Detail
• Customer Support Policies
• Standards and Procedures
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability
• Managing Multiple Priorities
• Problem Management Process
• Products and Services
• Sales Support and Administration

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.