Client Services Training Specialist

Arhaus; Boston Heights (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Arhaus is seeking a Client Services Training Specialist to design, deliver, and maintain engaging learning programs that empower the Client Services team to deliver exceptional experiences. The role focuses on content creation, adult learning principles, and ongoing development of training materials.

The ideal candidate will facilitate in-person and virtual sessions, collaborate with SMEs, and evaluate training effectiveness, while mentoring new hires and existing staff to strengthen product

Qualifications

• 2-3 years of experience facilitating and developing content.
• Associate, bachelor’s degree or equivalent work experience.
• Familiar with learning authoring tools such as Articulate, Camtasia and Captivate.
• Effective communication and people skills, with the ability to explain concepts clearly and effectively.
• Strong organizational skills with attention to detail.
• Ability to work both independently and as part of a team.
• Excellent listening skills and patience when assisting others.
• Familiarity with learning management systems (LMS).
• Knowledge of retail industry’s best practices and client service standards is highly valued.

Responsibilities

• Facilitate instructor-led and virtual training session.
• Deliver content using adult learning principles.
• Develop, maintain, and curate training materials.
• Collaborate with cross-functional partners and subject matter experts.
• Monitor and measure classroom performance.
• Assess learning effectiveness, identify gaps, and recommend improvements to training programs.
• Conduct Client Services new hire onboarding program.
• Coach and mentor new and existing employees through continuing education.

Skills

Facilitation experience

Content development

Communication skills

Organizational skills

Teamwork

Active listening

LMS knowledge

Retail client service knowledge

Education

Associate degree

Bachelor’s degree

Tools

Articulate

Camtasia

Captivate

Job description

Description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Job Details

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved for generations.

We are seeking a motivated, engaging, and learner-focused Client Services Training Specialist to join the dynamic team at Arhaus. In this role, you will help shape the success of our Client Services team by delivering impactful training programs, creating engaging learning content, and fostering a culture of continuous learning and development.

The ideal candidate is an energetic facilitator with experience in content creation and adult learning theory who is passionate about helping others grow. Possess excellent communication and presentation skills, thrive in a collaborative environment, and are committed to equipping team members with the confidence, product knowledge, and service skills needed to deliver exceptional client experiences.

Essential Duties & Responsibilities

Key fundamental skill sets for this role will be:

• Facilitate instructor-led and virtual training session.
• Deliver content using adult learning principles.
• Develop, maintain, and curate training materials.
• Collaborate with cross-functional partners and subject matter experts.
• Monitor and measure classroom performance.
• Assess learning effectiveness, identify gaps, and recommend improvements to training programs.
• Conduct Client Services new hire onboarding program.
• Coach and mentor new and existing employees through continuing education.

Requirements

• 2-3 years of experience facilitating and developing content.
• Associate, bachelor’s degree or equivalent work experience.
• Familiar with learning authoring tools such as: Articulate, Camtasia and Captivate.
• Effective communication and people skills, with the ability to explain concepts clearly and effectively.
• Strong organizational skills with attention to detail.
• Ability to work both independently and as part of a team.
• Excellent listening skills and patience when assisting others.
• Familiarity with learning management systems (LMS)
• Knowledge of retail industry’s best practices and client service standards is highly valued.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.