Client Services Technician - Pandemic Public Health

Tuba City Regional Health Care Corporation (TCRHCC); Tuba City (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Tuba City Regional Health Care Corporation (TCRHCC) invites applications for a Client Services Technician in the Public Health Department. You will assist the Public Health Director, support community health workers, and schedule patient visits, while ensuring data integrity for public health reimbursement.

Qualified applicants must have a high school diploma or GED, at least one year in a fast-paced office, and maintain a current Basic Life Support (BLS) certification.

Qualifications

• Must have a high school diploma or GED.
• One year experience in a fast-paced office environment.
• Must maintain a current valid certification of Basic Life Support (BLS) from the American Heart Association; if none, obtain within 6 months of hire.

Responsibilities

• Demonstrates a pleasant, professional demeanor while greeting employees and visitors; assists by answering questions and directing calls.
• Prepares Excel spreadsheets and enters data; generates reports from information systems.
• Creates visits in the EHR to ensure documentation and revenue generation; ensures scheduling, registration, documentation, and charge orders are completed.
• Manages department scheduling and clinic/provider schedules in the EHR.
• Performs outreach calls for public health and vaccination services and follows up with those who miss visits.
• Inputs data from various sources into the EHR to maintain accurate public health records.
• Serves as the department's EHR super user and facilitates training on health information systems.
• Completes assigned projects independently and coordinates with staff to resolve issues.
• Retrieves patient data and maintains Health Information Exchange access; coordinates staff and volunteer schedules.
• Maintains organized records and assists in monitoring projects and procurement.
• Assists greeters to ensure proper screening and directs patients appropriately.
• Performs other duties as assigned.

Skills

Multitasking

Communication skills

Interpersonal skills

Office software

Data entry

Confidentiality

Team coordination

Crisis communication

Problem solving

Professional demeanor

Education

High school diploma or GED

Tools

Microsoft Office

EHR systems

Job description

Job Description

Navajo Preference Employment Act

In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affrimative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

Overview

POSITION SUMMARY

The incumbent serves as a Client Services Technician for Tuba City Regional Health Care Corporation (TCRHCC) Public Health Department. The incumbent will serve as a resource and support to the Public Health Director, community health workers, and Public Health clinicians. While following established department protocols, responsibilities include answering patient questions to connect them to those who can help, and scheduling patient visits associated with public health care. Incumbent is responsible for data integrity to ensure third party reimbursement for public health services provided. This position requires the ability to work under conditions of frequent interruptions and willingness to work a flexible schedule.

Qualifications

NECESSARY QUALIFICATIONS

Education

Must have a high school diploma or GED

Experience

One (1) year experience working in a fast-paced office environment

Certification

Must maintain a current valid certification of the following throughout employment:

• Basic Life Support (BLS) from the American Heart Association, If none, must obtain within 6 months of hire.

Other Skills And Abilities

• A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
• Professional, positive attitude and work ethic
• Ability to manage multiple priorities and deadlines.
• Excellent interpersonal skills
• Ability to interact professionally during a time of crisis and distress
• Excellent organizational and verbal and written communication skills
• Critical thinking and sound judgment
• Ability to handle confidential information with discretion and professionalism
• Positive working relationships with others
• Reliable & dependable; no excessive absences
• Must be able to work independently and be highly motivated, organized, and efficient
• Proficient with computer skills and the Microsoft Suite applications – Word, Excel, Outlook, Power Point, Access
• Knowledge of principles and practices of basic office management
• Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC

MENTAL AND PHYSICAL EFFORT

Physical

Position involves prolonged periods of sitting, frequent standing and walking and occasional driving, bending, climbing, kneeling, crouching, twisting, maintain balance and reaching. Must have the following sensory requirements: prolonged near vision, hearing normal speech and telephone use, frequent far vision, color vision and hearing overhead pages and occasional depth perception and seeing fine details. May occasionally be required to lift, push and pull up to 50lbs of equipment or items. Must have ability of simple/firm grasping and use of keyboards.

Mental

Must be able to prioritize and use good judgment. Must be able to coordinate a variety of issues with intermittent interruptions. The position requires experience and judgment to plan and accomplish goals. It requires the ability to handle multiple assignments balance priorities and make sound decisions. Attention to detail and excellent documentation is required. Must be able to frequently cope with anger/fear/hostility of others in a calm way, concentrate, and occasionally cope with high levels of stress, manage altercations, handle high degree of flexibility, work alone and demonstrate high degree of patience. Must accept a flexible schedule to meet unit needs.

Environmental

May occasionally be exposed to infectious diseases, dust, fumes and gases.

Responsibilities

ESSENTIAL FUNCTIONS

• Demonstrates a pleasant, professional demeanor while greeting employees and visitors. Assists employees, patients, and visitors by answering questions in a knowledgeable manner and resolving inquiries. Directs calls appropriately.
• Prepares Excel spreadsheets to track and maintain various data. Prepares reports and enters data through various informational software systems.
• Creates telehealth, community health worker, and other public health visits in EHR to ensure documentation and revenue generation. Ensures completion of scheduling, registration, documentation, and charge orders and SuperBills for all created visits. Ensures that revenue is maximized for all public health and community health worker services.
• Manages specific scheduling guidelines and creates provider clinic schedules in the EHR.
• Makes reminder calls for public health and vaccination services. Makes calls to those that have missed scheduled services, such as vaccination. Provides outreach to community members regarding essential public health services.
• Inputs data obtained from ASIIS, IHS data transfer, and patient contact into EHR to ensure accurate public health records for individuals. Corrects data errors and missing data as it relates to public health services. When input issues are identified, notifies clinical and support staff of corrective action needed and monitors results and follow-through.
• Serves as the department’s electronic health record (EHR) super user and works with software systems for clinical, medical, dental, laboratory, pharmacy and other healthcare office systems and provides training and orientation for new team members. Participate in meetings regarding planning, development, processes to improve workflows, patient flows, billing, etc.
• Completes assigned special projects independently by analyzing, researching, troubleshooting, and resolving issues as they arise
• Coordinates retrieving patient data from automated systems and the EHR. Oversees department access to the Health Information Exchange (HIE) and retrieves pertinent health care information.
• Coordinates staff and volunteer schedules. Manages assignment of lab results and related calls per defined procedures.
• Stays informed of various clinical and hospital services, including appointment systems and points of contact, to avoid unnecessary delay and confusion for patients.
• Establishes and maintains all department records and documents in an organized system such that all documents are easily retrievable.
• Compiles reports and public health statistics in collaboration with Public Health Director.
• Sorts and distributes mail. Receives incoming correspondence and routes material to appropriate person.
• Assists in monitoring and tracking projects and supplies. Orders department requisitions, orders, and/or invoices into procurement system for timely processing, works closely with accounts payable and purchasing agents on resolving issues.
• Assists the Greeters at various entry points to ensure appropriate screening for all patients and visitors entering the TCRHCC campus.
• Performs other duties as assigned.