Client Services Supervisor

Spsnorthamerica; Seattle (WA); On-site; USD 39,785 - 41,328; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid Time Off

Transit and Parking benefits

Job summary

SPS North America is seeking a Client Services Supervisor to oversee multiple reception and mailroom sites, ensuring daily service delivery and client satisfaction. You will manage staff and act as the primary onsite contact in coordination with the Client Service Manager to meet SLA commitments with the client Amazon.

The role requires 3+ years in operational management and relationship building, strong communication, and the ability to work with C-level executives.

Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree or higher preferred.
• Minimum of 3+ years of experience in high level relationship building and operational management.
• Previous management/supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with “C” level executives.
• Solid understanding of selling skills and exceptional computer skills.

Responsibilities

• Manage multiple reception and mailroom sites with focus on daily service delivery.
• Serve as primary client contact in coordination with Client Service Manager.
• Oversee onsite staff for all supervisory functions.
• Ensure sites meet SLA with client Amazon and adhere to SPS policies.
• Provide light training/coaching and report escalations.
• Travel up to 25% locally as required.

Skills

Attendance on-site

Staff scheduling

Customer service

Communication

Leadership

Relationship building

Executive interaction

Integrity

Organizational skills

Diplomacy

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

The Client Services Supervisor will manage multiple reception and mailroom sites (Business Service Centers). The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.

People Management

• Extremely good attendance and punctuality on-site is essential for this role.
• Ensuring scheduling of staff is accurate and meets clients' needs.
• Ensuring sites are up and running per the service level agreement with our client, Amazon.
• In-depth understanding of staff's standard operating procedures.
• Light training/coaching of staff.
• Consistent and professional verbal and written communication.
• Precise and concise communications to staff and manager.
• Professional development and performance discussions with staff.
• Regularly attend meetings and taking on projects to expand and improve the quality of operations.
• Reporting all escalations out of scope to the client service manager.

Competencies

• Results-oriented.
• Driven by client satisfaction.
• Strong integrity, solid business ethics.
• Excellent presentation and interpersonal skills.
• Excellent English written and oral communication skills.
• Expert in customer service skills, professional attitude and appearance.
• Good organizational skills.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required. Bachelor’s Degree or higher preferred.
• Minimum of 3+ years of experience in high level relationship building and operational management.
• Previous management/supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with “C” level executives.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Industry related experience a plus.
• Driven by client satisfaction, with proven track record of diplomacy and ownership.
• Strong integrity, solid business ethics.
• Strong team approach to account management.

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel

Some local travel is required for this position. Approximately up to 25%.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Pay Range: $28.88—$30 USD

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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