Client Services Specialist

Brio Financial Group; San Francisco (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Brio Financial Group is seeking a Client Operations Specialist in San Francisco to support the day-to-day servicing of clients and maintain accounts. You will assist the Associate Wealth Advisor, Wealth Advisor, and Founder, handling client requests and ensuring timely processing of paperwork.

The role requires coordinating meetings, updating the CRM, and maintaining client files in Box, with a focus on accuracy and proactive communication for Advisors and clients alike.

Qualifications

• Bachelor's degree in business, accounting, finance, economics, or related field.
• 1+ year of client service and/or operations experience handling paperwork.
• Proficiency in MS Excel, Word, and Outlook; plus Practifi, Orion, eMoney, GoTo, Schwab Advisor Center & DocuSign.

Responsibilities

• Initiate and field client service calls.
• Schedule client meetings and coordinate events; monitor scheduling emails.
• Back-up answer, screen and transfer inbound calls; set messages as needed.

Skills

Client service

Operations

CRM

Scheduling

Education

Bachelor's degree in business/finance/related field

Tools

Practifi

Orion

eMoney

GoTo

Schwab Advisor Center

DocuSign

MS Excel

MS Word

Outlook

Job description

Position Overview: The Client Operations Specialist is responsible for the day-to-day servicing of clients and account maintenance, serving as a key contact person for all account-related client requests. They support the Associate Wealth Advisor, Wealth Advisor, and Founder.

Duties & Responsibilities

Initiate and field client service calls.

When needed welcome clients and visitors and offer refreshments.

Serve as a back-up to answer, screen and transfer inbound phone calls; set messages as appropriate.

Schedule client meetings, reschedule when needed and monitor scheduling email.

Manage systematic client meeting outreach for each advisor using segmentation and meeting frequency guidelines.

Keep CRM updated with important client information and personal information.

As requested, handle and process daily mail: open and distribute; scan and file as needed; manage UPS shipping.

Scan and file documents to Box.

Set up and maintain client files in Box in accordance with the records retention policy.

When appropriate, prepare conference room for client and prospect meetings.

Prepare and process all paperwork for clients, including but not limited to opening new accounts, closing accounts, transferring assets, deposits, withdrawals, account title changes, address changes, etc.; communicate status of transactions to clients and Advisors (e.g., when assets have transferred, when deposits are received, etc.) and track return of paperwork and mark status updates in CRM as needed.

Follow-up on outstanding paperwork with clients.

Provide ongoing client account maintenance (e.g., all money requests, checks, wires, ACHs, regular periodic transfers, transfer of securities amongst accounts, special accounts, ongoing special client instructions, etc.) accurate follow-up and monitoring of transfers initiated by AWA or WA.

• Check custodian alerts daily and perform appropriate actions and monitor NIGO’s working with the AWA to clear the NIGO’s on a timely basis.

Maintain accurate notes and records in the CRM and ability to create workflows to streamline team performance

Assist with special projects as needed.

Coordinate your calendar year to attend required client events

Qualifications

Bachelor’s degree preferably in business, accounting, finance, economics or related experience.

1+ year of experience in client service and/or operations and handling paperwork (preferably with an independent registered investment advisory firm).

Proficiency in MS Excel, Word, and Outlook, Practifi, Orion, eMoney, GoTo, Schwab Advisor Center & DocuSign.

Preferred Skills & Experience

Continuously exhibits personal integrity and professional initiative.

Reliable, follows through on commitments, does not shrink from new challenges.

Possesses a passion to help new and existing clients.

IT experience, especially when it comes to creating workflows

Must be organized, detail-oriented and able to manage and prioritize tasks.

Demonstrates a commitment to accuracy by delivering high quality work.

Collaborative and able to work effectively with others.

Flexible team player who is highly adaptable to change and open to new ideas.

Demonstrated ability to work successfully in an entrepreneurial, small company environment.

Uphold firm’s purpose, vision and values.