Client Services Specialist

IOU Financial; Kennesaw (GA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

IOU Financial in Kennesaw, GA is seeking a Closing Specialist to guide merchants through the final loan closing stage via recorded calls and handle post-closing questions. The role requires strong communication, meticulous attention to detail, and the ability to work independently within a cross-functional team.

Local candidates with some remote work are welcomed; no travel is required. Competitive salary range offered for a full-time position in a dynamic fintech environment.

Qualifications

• Strong verbal and written communication skills.
• Self-starter who can work independently.
• Ability to work cross-functionally with Sales/Ops.
• Excellent time management and follow-up.
• 1–3 years of experience in financial services or customer service.

Responsibilities

• Conduct closing calls with merchants and review loan terms.
• Assist merchants with login and identity verifications.
• Resolve issues during closing/acceptance processes.
• Communicate merchant concerns to Sales/Ops.
• Support post-closing needs for current loan accounts.
• Maintain records of merchant interactions and updates.
• Upload documents and manage broker/subordination tasks.
• Handle ECOAs for Processing.

Skills

Communication

Detail oriented

Independent worker

Time management

Cross-functional

Financial services exp

Tools

CRM software

Job description

IOU Financial

Kennesaw, GA
Local candidates, with some remote work
Full-Time / 10-7pm or 9:30-6:30pm
No travel required
Competitive salary range

JOB DESCRIPTION

The primary function of this position is to work closely with IOU Financial merchants who are in the final stage of the loan process. This person will direct the merchant through the closing process via a recorded closing call. The Specialist will also handle any post-closing merchant questions, including but not limited to, balance and pay-off amount inquiries. The Specialist will be cross-trained to perform any and all closing duties as well as provide coverage for vacations or other absences. This position will communicate frequently with account executives, risk management, and production team members to accomplish its duties and responsibilities.

RESPONSIBILITES

• Complete pre-closing due diligence checklist. Conduct closing calls with merchants, reviewing all terms and conditions of the loan as well as assisting with system support. Maintain closing call calendar.
• Assist merchant with logging into the platform to accept funds as well as perform identity verifications as needed.
• Recognize and proactively resolve potential problems during the loan closing/acceptance process.
• Communicate with Sales/Ops regarding any merchant concerns or closing issues.
• Assist merchant with post-closing needs as they relate to current loan account.
• Maintain timely and accurate records of all interactions with merchants and internal departments.
• Input weekly updates on Master list and IOU platform.
• Upload BK documents received and send to appropriate parties.
• Review and present subordination agreements.
• Portfolio defense.
• Submit broker applications for Sales.
• Handle ECOAs for Processing.

QUALIFICATIONS

• Excellent oral and written communication skills.
• Be a self-starter, detail-oriented, and able to work independently as well as in a team environment.
• Ability to work effectively and proactively in a cross-functional team environment.
• Excellent time management skills and the ability to prioritize to ensure effective and timely follow-up.
• One to three years of experience working in financial services and customer service.

PREFERRED QUALIFICATIONS

• Basic understanding of computer technology in a business environment.
• Working in a fast-paced environment.
• Effective analytical and problem-solving skills.

ABOUT IOU FINANCIAL

IOU Financial is a leading online lender that provides quick and easy access to growth capital to small businesses through a
network of preferred brokers across the U.S. Built on its proprietary IOU360 technology platform that connects underwriters,
merchants and brokers in real time, IOU has become a trusted alternative to banks by originating over $1.5 billion in loans to
fund small business growth since 2009. IOU was named one of the “Top Places to Work in Fintech for 2025 by American
Banker.' For more information, please visit IOU's website at www.ioufinancial.com.