Client Services Representative, Spanish

NinjaTrader; Chicago (IL); Hybrid; USD 48,600 - 59,400; Full time

Benefits offered by this job

401K plan with company match

Generous PTO

Life and Disability Insurance

Job summary

NinjaTrader in Chicago is seeking a Customer Support Representative to assist clients with account and technology-related issues. This role requires a passion for helping people, strong communication skills, and fluency in both English and Spanish.

Besides a competitive salary of $54,000, the position offers a 4% annual target bonus and a generous benefits package including 401K with company match and paid time off. The position is hybrid, with in-office work required Tuesday through Thursday.

Qualifications

• Minimum of one year of customer service experience, preferably in a technology company.
• Ability to explain complex information clearly.
• Knowledge of the trading industry.

Responsibilities

• Resolve client support inquiries through phone, chat, and email.
• Assist clients with account setup and troubleshooting.
• Collaborate with internal teams to support client needs.

Skills

Strong computer skills

Empathy

Excellent written and verbal communication skills

Tech-savvy mindset

Written and spoken fluency in Spanish

Time-management skills

Experience with CRM software

Tools

Salesforce

Jira

Confluence

Job description

What you’ll do:

The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. This individual enjoys solving problems in real time and assisting customers with account- and technology-related issues. Working on our Client Services team, you will report directly to the Manager while receiving ongoing coaching and operational guidance from the Team Lead. You will also support thousands of clients worldwide to help deliver a world-class customer experience.

In this role you will:

• Leverage phone, chat, and email to resolve client support inquiries regarding customer accounts and our platform in both English and Spanish
• Assist clients with account setup, technical support, account troubleshooting, and treasury‑related inquiries
• Educate and empower customers to get the most out of the NinjaTrader product line
• Become a power user of Gmail, Confluence, Jira, and other productivity applications
• Efficiently and accurately manage customer data using Salesforce
• Collaborate with internal teams, including Trade Desk, Technical Support, and Compliance
• Identify and communicate emerging client needs and feature requests to management and other internal teams
• Guide clients in navigating the world of commodity futures and NinjaTrader’s services
• Assist management in creating and revising policies based on customer feedback
• Regularly participate in beta testing new software updates

What you’ll need:

• Strong computer skills and the ability to learn complex systems quickly
• Empathy and the ability to connect with customers while showing genuine care for their concerns
• Ability to explain complex information and instructions in a clear, understandable wayStrong time‑management skills with the ability to manage multiple customer requests and follow up effectively
• Excellent written and verbal communication skills
• A tech‑savvy mindset with the ability to troubleshoot computer issues directly with clients
• Written and spoken fluency in Spanish
• A minimum of one year of customer service experience, preferably within a high‑volume technology company
• Experience with CRM software and customer service ticketing systems
• Knowledge of the trading industry

Compensation:

The salary for this role will be $54,000.00. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role.

Hybrid:

For Chicago‑based employees, we follow a hybrid work schedule: In‑office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company‑Wide Office‑Optional weeks tied to major holidays

Our Core Benefits Include:

• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.