Client Services Representative - Remote

Mercy; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans for team—32+ 

Job summary

Mercy is seeking a dedicated Client Service Representative to be the first point of contact for providers, members, facilities, and primary care offices. You will handle inquiries related to eligibility, benefits, claims, and authorization of services, while delivering exceptional service to internal and external customers.

The role involves frontline interaction within the Managed Behavioral Health and EAP programs, ensuring adherence to policies and accurate intake documentation in the health

Qualifications

• High School diploma or GED required.
• Experience in customer service and/or health care environment.
• Excellent verbal and written communications skills and organizational skills required.
• Proficiency in typing and computer programs a must.
• Preferred Education: BA in psychology, social services, or health administration.

Responsibilities

• Answer 90% of incoming calls from providers, members, facilities and primary care offices as they relate to eligibility, benefits, claims, and authorization of services.
• Frontline position to the Managed Behavioral Health and Employee Assistance Program (EAP) members and providers regarding the policies, procedures, and programs of the organization.
• Problem solving and representing the organization positively to callers.
• Initial intake documentation in the appropriate electronic health records.
• Provide consistently outstanding service to our internal and external customers.

Education

High School diploma or GED

BA in psychology, social services, or health administration

Job description

Responsibilities

• Find your calling at Mercy!
• Has the responsibility of answering 90% of incoming calls from providers, members, facilities and primary care offices as they relate to eligibility, benefits, claims, and authorization of services.
• This is a frontline position to the Managed Behavioral Health and Employee Assistance Program (EAP) members and providers regarding the policies, procedures, and programs of the organization.
• Is responsible for problem solving and representing the organization positively to callers.
• Is responsible for initial intake documentation in the appropriate electronic health records.
• The expectation is that the Client Service Representative provides consistently outstanding service to our internal and external customers.

Position Details

• Education: High School diploma or GED required.
• Experience: Experience in customer service and/or health care environment.
• Other: Excellent verbal and written communications skills and organizational skills required. Must handle multiple tasks and demonstrate professionalism in handling calls under stress. Proficiency in typing and computer programs a must.
• Preferred Education: BA in psychology, social services, or health administration.

Why Mercy?

Join a caring, collaborative team where your voice matters.

• medical coverage
• dental coverage
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.