Client Services Representative - Part Time

L&E Opinions; Raleigh (NC); On-site; USD 21,000 - 34,000; Part time

Job summary

L&E Research, Inc. is seeking a part-time Client Services Representative to warmly welcome visitors, manage front desk duties, and support research sessions.

The role involves setting up rooms, A/V, and materials, resetting spaces between studies, and assisting with recruiting or project tasks as needed. The CSR is an entry point into the market research field, with opportunities to grow into Senior CSR and other departments, while working in a collaborative environment.

Qualifications

• Friendly, professional, and genuinely good with people.
• Ability to shift priorities and work at a fast pace.
• Willingness to work flexible hours including some evenings and weekends.

Responsibilities

• Greet guests and ensure they feel welcome from arrival.
• Set up rooms, A/V, food, and materials for sessions.
• Reset spaces quickly between studies for the next group.
• Cover front desk, answer phones, and direct visitors professionally.
• Assist with recruiting, project support, or other team needs.

Skills

People skills

Adaptability

Customer-service mindset

Tools

Microsoft Office (Word, Excel, Teams) & OneDrive

Job description

Client Services Representative - Part Time

About L & E Research, Inc.

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions.

Client Services Representative

We’re hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through our facility. If you like staying busy, working with a friendly team, and making things run smoothly behind the scenes, you’ll fit right in here.

What you'll do

As a CSR, you’re the friendly face our clients and research participants meet when they walk in. On any given day, you might:

• Welcome guests and make sure they feel taken care of from the moment they arrive.
• Set up rooms, A/V, food, and materials for upcoming research sessions.
• Reset spaces quickly between studies, so the next group is ready to go.
• Cover the front desk, answer phones, and direct visitors with a professional touch.
• Pitch in on recruiting, project support, or additional team needs as they come up.

What we’re looking for

• You’re friendly, professional, and genuinely good with people.
• You’re comfortable with shifting priorities and a fast pace.
• You have a valid driver’s license, reliable transportation, and insurance (mileage reimbursed for errands).
• You can work flexible hours, including some evenings and weekends.
• You can stand for long stretches, move around the facility, and lift up to 25 lbs.
• You’re curious about new tools and technology, including AI.

If you’ve worked in client services, hospitality, or admin support, and if you’re comfortable with Microsoft Office (Word, Excel, Teams) and OneDrive, you would be a great candidate for this job.

Why this role

The CSR role is an entry point into working at L&E Research that also gives you a first step into the market research industry. As a member of the Client Services team, you’ll have a clear path to becoming a Senior CSR, and potential opportunities to work in other departments like Operations, Recruiting, and Data Analysis, etc. based on your interests and strengths.

L&E Research is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job summary outlines primary responsibilities but is not intended to be all-inclusive. Duties may be modified or expanded to reflect business needs and the natural progression of the role.