Client Services Representative (Account Management)

FSSI - Financial Statement Services Inc.; Lincoln (RI); On-site; USD 77,366,000 - 80,231,000; Full time

Benefits offered by this job

Employee Ownership (ESOP)

Health benefits

Vacation & paid holidays

Employee Assistance & Care Programs

Employee award programs

Job summary

FSSI - Financial Statement Services Inc. in Lincoln, RI is seeking an Account Representative to join our Client Services team.

This onsite role manages daily tasks of client projects in a SaaS-based production environment, coordinating across internal teams to ensure accuracy from setup through billing. The ideal candidate has 1–3 years of B2B account management experience, strong problem-solving and communication skills, and proficiency in Word, Excel, PowerPoint, Outlook and Teams.

Qualifications

• Bachelor's degree required.
• 1–3 years of experience in B2B account management, client implementation or related industry experience.
• Strong problem-solving and critical thinking skills.
• Ability to grasp and explain technical concepts with ease.
• Excellent business writing and communication skills with attention to detail for professional client communication.
• Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.

Responsibilities

• Client Success: Serve as the primary point of contact between clients and internal teams to ensure needs are understood and met.
• Project Management: Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
• Technical Expertise: Help clients understand print, mail, and online presentment specs and document solutions for client specs.
• Data & Reporting: Ensure accurate client billing and generate client reports.
• Process Improvement: Collaborate to enhance efficiency and service delivery.

Skills

Client relationship

Project management

Technical communication

Problem solving

Written communication

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Outlook

Teams

Job description

Join Team FSSI and Become an Employee-Owner!

Who We Are:

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Lincoln, RI. The Account Representative manages the daily tasks of clients' projects in a SaaS-based production environment, where solutions and processes are tailored to each account. This requires managing complex print and mail workflows, coordinating across internal teams, and ensuring accuracy from project setup through billing.

This is an onsite position, working Monday - Friday from the FSSI facility.

Why You'll Love This Role:

• We Invest in our employees! We provide dedicated training for your success in the role through our FSSI University as well as hands on training with the Client Services team


• Build strong relationships and manage your client accounts with custom care and expertise


• Utilize your creativity in resolving client challenges while providing seamless communication

Your Essential Duties:

• Client Success: Serve as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Ensure client needs are clearly understood and executed


• Project Management: Oversee client implementations, manage daily tasks for accounts, and monitor production workflows


• Technical Expertise: Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create clear technical documentation tailored to client specification.


• Data & Reporting: Ensure accurate client billing and generate client reports


• Process Improvement: Collaborate with teams to enhance efficiency and deliver top-tier service

Requirements

What You Bring:

• Must have a bachelor's degree


• 1-3 years of experience in B2B account management, client implementation or related industry experience


• Strong problem-solving and critical thinking skills


• Ability to grasp and explain technical concepts with ease


• Excellent business writing and communication skills with a keen attention to detail for professional client communication


• Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently


• Proficiency in Word, Excel, and PowerPoint, Outlook and Teams (project management software experience is a plus!)

The description above is a summary of the highlights of the role, a full job description will be provided.

Benefits

Why Join Us?

• Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you're not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future


• Culture of CARE for our Employees: We offer strong, competitive benefit plans for our employees and their families.


• Industry Leadership: FSSI is a technology-driven leader in document services, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment

Benefits include:

• 401(k) & Roth + Employee Stock Ownership Plan


• Medical, Dental, Vision & Life Insurance


• Vacation, sick leave and paid holidays - including your birthday!


• Employee Assistance & Care Programs


• Additional perks & employee award programs

Ready to grow with us?

Hiring Pay Range (hourly paid): $27.00 - $28.00 an hour

Schedule: Mon - Fri, 8:00 am - 5:00 pm. This is an onsite position.