Client Services Representative

Cetera Financial Group Inc; Woburn (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Cetera Financial Group Inc in Woburn, MA is seeking an Administrative Assistant to support Financial Advisors with day-to-day investment practice operations. You will handle client paperwork, process transactions, schedule meetings, and maintain client relationships, while upholding compliance and fidelity to Cetera standards.

You will work closely with Registered Representatives, answer phones, prepare materials, and help with client communications and events, enabling a high level of service

Qualifications

• High School Diploma or GED.
• Experience in an administrative or customer service role.
• Strong time management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs.

Responsibilities

• Act as liaison between the registered representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
• Prepare and complete client paperwork and follow up tasks to support registered representative.
• Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
• Organize client events and follow up tasks.
• Maintain client records and retention management within corporate requirements.
• Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).
• Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.

Skills

Administrative support

Customer service

Communication

Time management

MS Office

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo).

What You Will Do:

• Act as a liaison between the registered representatives and their clients.

• Answer phones, schedule appointments, and prepare materials for client meetings.

• Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.

• Prepare and complete client paperwork and follow up tasks to support registered representative.

• Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.

• Organize client events and follow up tasks.

• Maintain client records and retention management within corporate requirements.

• Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).

• Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.

• Educate clients on account services, capabilities, and new technology.

• Complete required corporate training on new technologies and follow implementation guidelines.

• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.

• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.

What You Will Have:

• High School Diploma or GED

• Experience in an administrative or customer service role

• Strong time management skills

• Excellent written and verbal communication skills

• Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs

What is Nice to Have:

• Previous experience in assisting Registered Representatives/Financial Advisors

• Financial services and/or banking background

• Bachelor’s degree in Finance, Business, Marketing, or Communications

• Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment

• Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors

• Self-starter, productive, works well with a team and independently

• Professional and positive attitude, friendly demeanor both in-person and by telephone

• Trustworthy; uses discretion with confidential information

• Listens well to instruction and consistently retains details

The base annual salary range for this role is $20.00-$25.00, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.