Client Services Representative

OneDigital; Reno, Northern (NV, KY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

OneDigital is seeking a Client Services Rep (HR Business Partner) to align HR programs with client missions and operational objectives in Reno, NV onsite. The role focuses on strategic HR leadership, client relationship management, and delivering services that exceed expectations.

You will work with clients to craft HR strategies, manage projects, and ensure timely, high-quality deliverables while promoting team collaboration and growth within a people-first culture.

Qualifications

• Excellent customer service and communication skills
• Ability to maintain confidentiality and high level of honesty and integrity
• Strong attention to detail
• Must be self-motivated and disciplined
• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to manage one's workload
• Ability to thrive in fast-paced environment
• Prior experience with account management software is a plus
• Expertise in Microsoft Office is required.

Responsibilities

• Provides innovative HR strategies to clients in all service areas including strategy, coaching, market intelligence, compensation, performance management, counseling, strategic employee relations issues, training, recruitment, compliance and risk management.
• Delivers services to the client to exceed client expectation.
• Engages with client on a regular basis to discover their business mission, vision, values, goals, and key measurements.
• Understands strategic business goals, knows their products and services and promotes HR strategy to support these goals.
• Educates and suggests design and implementation of HR strategies, programs or processes to enhance business effectiveness.
• Leads client relationship with a focus on delight and timely, quality deliverables.
• Manages resource allocation and project budgets for each client.
• Promotes the Insight/OneDigital brand by attending events and thought leadership.
• Supports cross-sells/up-sells of other services to present a 1-stop HR solution.

Skills

Customer service

Confidentiality

Attention to detail

Self-motivated

Written and verbal communication

Organizational skills

Workload management

Thrives in fast-paced environment

Account management software

Education

Bachelor's Degree in HR/related field

MBA preferred

PHR or SPHR certification a plus

5+ years HR generalist/leadership experience

Tools

Microsoft Office

Job description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity

Location: Onsite Location: Reno, NV

Schedule: M-F; 8am-5pm PST

Pay Range: $70k-$80k DOE

Summary: The Client Services Rep (HR Business Partner) will understand their client’s mission, vision, values and operational objectives in order to anticipate client oriented HR strategies and programs necessary to achieve the company’s goals. Position and maintain our client as an industry leader by defining and operationalizing the HR strategy.

Essential Duties and Responsibilities (include but are not limited to)

• Provides, through our team, innovative, cost-effective HR strategies to clients in all service areas including strategy, coaching, market intelligence, compensation, performance management, counseling, strategic employee relations issues, training, recruitment, compliance and risk management.
• Deliver any of the above services to the client to exceed client expectation.
• Engages with client on a regular basis to discover their business mission, vision, values, goals, and key measurements.
• Understands their strategic business goals, knows their products and services.
• Uses this information in order to promote the HR strategy and tactics to support these goals.
• Expands on ideas that client identifies; educates and suggests various means of design and implementation of human resource strategies, programs or processes that will enhance the effectiveness of the business.
• Is viewed by clients as thought leader in the HR field.
• Manages the client relationship ensuring client delight with expectations, process, deliverables and service.
• Delivers ongoing project management to ensure deliverables are met on a timely and quality basis.
• Leverages own and team resources/time to meet target utilization and realization rates as defined by management.
• Proactively seek knowledge expertise in the HR environment as well as general business trends and practices.
• Shares this expertise with others and with our Best Practices Library.
• Determines necessary resource requirements for client engagement and communicates these needs to the Managing Director for resource allocation.
• Leads team to deliver on time, quality deliverables.
• Provides functional management and performance feedback to assigned resources.
• Responsible for Insight’s book of business working independently and in concert with the company calendar and team protocols.
• Promotes the Insight/OneDigital brand by regularly and actively attending networking and HR thought leadership events.
• Cross-sells/up-sells other services to promote Insight as a “one stop” HR solution.
• Manages retainer or project budget for each client on a monthly and ongoing basis.
• Ensures clear communication to client on services included in the original contract and prepares and delivers additional service agreements prior to commencement of new work.
• Manages monthly client billing ensuring accurate time and expenses are tracked and recorded and invoice is accurate prior to delivery.
• Responds to client requests on a timely basis, ensuring accurate, appropriate information.
• Actively participates in Insight culture, initiatives, and meetings providing ideas, expertise and open feedback in the process.
• Engage in and model our values.
• Leads or participates in internal project work such as surveys, trade shows, newsletters, and customer satisfaction initiatives.

Qualifications, Skills and Requirements

• Excellent customer service and communication skills
• Ability to maintain confidentiality and high level of honesty and integrity
• Strong attention to detail
• Must be self-motivated and disciplined
• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to manage one's workload
• Ability to thrive in fast-paced environment
• Prior experience with account management software is a plus.
• Expertise in Microsoft Office is required.

Education, Training and Experience

• Bachelors Degree and at least 5 years of progressive HR generalist experience with knowledge of employment, employee relations, compensation, benefits, compliance, training, and process improvements and management development.
• MBA preferred.
• At least five years of related experience in a consulting, leadership, supervisory or managerial role with proven ability to retain clients and deliver results.
• Prior experience coaching senior management is essential, with demonstrated program development expertise.
• Certification as a Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) is a plus.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location.

In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs.

You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences.

We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francisco City of Los Angeles County of Los Angeles Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment.

OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process.

This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool.

Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience.

However, AI does not replace the humans in our process.

If you have concerns about our use of AI, you may opt out where laws allow.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application.

We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!

OneDigitalis a growing organization of caring, collaborative, and driven professionals who have dedicated their careers toimproving the lives of millions of people every day. We arein the people business. We offer employers and individuals insurance, financial services and HR consulting services, which improve the wellbeing, health and financial security of people across the US. Learn More At OneDigital, our promise is to help you do your best work and live your best life. Working at OneDigital is more than a career,it isa calling to serve. It is “a career of consequence.” We set the bar high and the pace fast. We value growth and learning and always make time to celebrate our successes. We have each other's back and usewords like love and family in the same sentence with achievement and accountability.

Join the OneDigital Professional Network We believe in living with purpose and thriving both as individuals and as communities. We call this "walking the talk", and it’s why we offerthe same total-wellbeingbenefits to our people as we do our clients. It also means feeling safe to speak up, being seen and respected for who you truly are, and being cared for by your leaders and team members.

Learn more: Diversity, Equity, Inclusion, and Belonging at OneDigital Careers at OneDigital Culture at OneDigital Follow us on LinkedIn