Client Services Representative

Talentburst,-Inc; City of White Plains (NY); Presencial; USD 16.000 - 22.000; Jornada completa

Descripción de la vacante

TalentBurst is seeking a Client Services Representative to support onsite operations in White Plains, NY. This 5-month assignment runs 8 hours per day, Monday through Friday, with EST 9:00 AM–5:30 PM.

The role emphasizes customer service, medical terminology proficiency, and strong documentation skills to ensure accurate lab result reporting and client education. Responsibilities include handling inquiries, troubleshooting issues, and maintaining records.

Formación

• One (1) year of customer service and/or related health care experience is required.
• Must have hands on knowledge of medical terminology (REQUIRED).
• Must have strong time management and organizational skills.

Responsabilidades

• Answers and resolves telephone inquiries/requests initiated by customers in a prompt, accurate and courteous manner.
• Use proper telephone etiquette and resources to respond to inquiries, requests and complaints.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls.
• Report laboratory results to clients and patients using established protocols.
• Escalate issues to keep supervisor informed of client concerns.
• Provide education and guidance to clients about lab processes.
• Perform other duties as assigned to meet business needs.

Conocimientos

Customer service

Communication

Time management

Organization

Problem solving

Listening skills

Confidentiality

Multitasking

Medical terminology

Educación

High School Diploma or Equivalent

Herramientas

Word

Excel

Outlook

Descripción del empleo

Allied Health Professional Onsite Local Contract Starts 10/05/2026

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Job Description

8 hours/day 5 days/week

Job Title - Client Services Representative

Job Location - White Plains, NY

Job Duration - 5 Months

Shift/Time Zone: M-F, 9-5:30pm EST

Job Summary:

• Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.
• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide education and guidance to clients about lab processes.
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

• One (1) year of customer service and/or related health care experience is required.
• Must have hands on knowledge of medical terminology (REQUIRED)
• Must have strong time management and organizational skills

Preferred Work Experience:

• Previous related health care experience preferred.
• Physical and Mental Requirements:
• Sitting for long periods of time.
• Repeating motions that may include the wrists, hands?, and/or fingers. (Typing)

Knowledge:

• Proper telephone etiquette to handle customer inquiries
• Basic knowledge of operating office equipment
• Understand the importance of Quality Service and how it is measured

Skills:

• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
• Proficiency in basic computer skills (Word, Excel, Outlook)
• Ability to multi-task and work in a fast-paced environment
• Strong organizational skills
• Ability to analyze and solve problems.
• Good listening skills
• Ability to maintain professional and tactful manner in stressful situations
• Ability to deal with client information in a confidential manner

EDUCATION

• High School Diploma or Equivalent(Required)

Phlebotomist, Phlebotomy, Phlebotomist Technician, Phlebotomy Technician, Mobile Phlebotomist, Medical Assistant, Technician, Certified Phlebotomy Technician

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Why TalentBurst?

At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.