Client Services Representative

Southwest-Key-Programs; Brownsville (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Southwest-Key-Programs is hiring a Client Services Specialist to support childcare providers and families seeking assistance, ensuring compliance with CCDS and related regulations. The role focuses on eligibility evaluation, data entry, and educating clients about available services.

The position requires strong communication, customer service skills, and experience in childcare or workforce programs. Bilingual English/Spanish preferred, with office-based duties and local travel as needed.

Qualifications

• Strong verbal and written communication skills required.
• Experience in customer service or workforce programs.
• Proficient in data entry and basic Microsoft Office.
• Bilingual English/Spanish preferred.

Responsibilities

• Assess eligibility for childcare services according to guidelines.
• Enter data in Texas Workforce Information System and maintain records.
• Educate parents on the Child Care Automated System (CCAA).
• Conduct intake of applicants and gather eligibility documents.
• Outreach to waitlisted parents for services and information.
• Authorize services for providers chosen by families.
• Coordinate with FPS-CPS for eligible families with DFPS authorization.
• Refer job-seeking clients to Workforce center staff.
• Coordinate with TANF, CHOICES, SNAP, WIA staff for service access.
• Process transfers between providers as needed.
• Respond to program requests to discontinue services.
• Maintain security-compliant records and adapt to changes in processes.

Skills

Verbal and written communication

Customer service

Data entry / keyboard skills

Microsoft Office

Bilingual English/Spanish

Education

High School Diploma or equivalent

Associate degree preferred / 60 college credits

Tools

Microsoft Office

Data entry systems

Job description

POSITION SUMMARY:Client Services Specialist is responsible for performing professional level work assisting childcare providers and individuals seeking or receiving childcare assistance, while working within federal, state, and local regulations and policies. To evaluate and maintain eligibility of clients to receive services under the Child Care Delivery System (CCDS).ESSENTIAL POSITION FUNCTIONS:Determinate the eligibility of customers for requested services according to established guidelines.Enter data in The Workforce Information System of Texas and maintain accurate records.Educate parents/caregivers on the use of the Child Care Automated System (CCAA).Conduct intake of parents with childcare application and eligibility documents; enters data into the Childcare automated system.Provide outreach to parents who are on the childcare waitlist seeking services and information on types of available childcare services.Authorize childcare services to providers selected by parents/caregivers.Coordinate services with Family Protective Services- Child Protective Services (FPS-CPS) for families authorized by Texas Department of Family and Protective Services (DFPS) for childcare.Refer at risk customers needing assistance with job search to Workforce center staff at onset of unemployment.Coordinate childcare services with Workforce center staff for customers authorized or referred by TANF, CHOICES, SNAP, WIA staff.Process parent “transfers” to another eligibility provider as needed.Take action on childcare cases based on provider, parent or CHOICES and SNAP Program request to discontinue services.Maintain records and comply with Personal Identification Security policies.Able to react to change productively and handle other essential tasks as assigned.EDUCATION/EXPERIENCE:High School Diploma (or equivalent); Associate degree preferred or the equivalent of 60 college credit hours.Two years of full-time employment in childcare or workforce programs, customer service or training.Knowledge of the childcare program, and office procedures.Ability to lead and motivate others in a manner conducive to high productivity and moraleProficient in Microsoft Office with ability to perform basic word processing and data entry, excel.Must have excellent verbal and written communication skills, demonstrated customer service skills.Familiarity with the communities being served.Knowledge and understanding of local needs and resources.Preferred:Bilingual (English/Spanish).WORK ENVIRONMENT: (client facing, general office and if needed specific position to be written)Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment.Frequent typing, writing, bending and twisting.Must be able to lift up to 10 pounds.Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.