Client Services Rep, Lab Services

UTMB Health; Galveston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

UTMB Health in Galveston, Texas is seeking a Client Services Representative for Lab Services to organize, supervise, and complete various medical laboratory procedures in a busy hospital lab setting.

The role requires an associate degree in laboratory sciences with two years of hospital lab experience, and MLS/ MLT/ ASCP-AMT or BS in CLS certifications. You will handle calls, coordinate with lab divisions, and ensure timely results with strong customer service.

Qualifications

• MLS/M or MLT certification through ASCP or AMT, or BS in Clinical Laboratory Sciences.
• Associate’s degree in Clinical Laboratory Sciences or basic sciences with 2 years hospital lab experience.
• Testing Personnel qualification for high complexity testing under CLIA.

Responsibilities

• Uses the UCB telephone system.
• Acts as liaison between customers and laboratory divisions to provide assistance and/or technical advice.
• Interacts with customers toward effective problem resolution.
• Answers calls concerning test results, specimen requirements, turnaround times, and courier dispatches.
• Makes outgoing calls to clients regarding critical values or follow-up on requests.
• Consults with supervisor for problems beyond scope of position.
• Processes problem samples from the previous workday and ensures timely testing.
• Assists in data compilation, tabulation, and preliminary analysis.
• May include clerical duties and typing.
• Adheres to internal controls and safety protocols.

Skills

Customer service

Communication

Interpersonal skills

Education

Associate’s degree in Clinical Laboratory Sciences or basic sciences

MLS, M, or MLT certification (ASCP or AMT)

Bachelor of Science in Clinical Laboratory Sciences

Job description

Client Services Rep, Lab Services

Galveston, Texas, United States

New

Clinical Laboratory

UTMB Health

Requisition # 2604531

JOB SUMMARY:

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section.

REQUIRED EDUCATION / EXPERIENCE:

Associate’s degree in Clinical Laboratory Sciences or basic sciences required and two (2) years of experience working in a hospital laboratory. Must possess a MLS, M or MLT certification from the American Society of Clinical Pathologist (ASCP) or American Medical Technologists (AMT), or Bachelor of Science degree in Clinical Laboratory Sciences.. Qualifies as Testing Personnel for high complexity testing under Clinical Laboratory Improvement Amendments.

ESSENTIAL JOB FUNCTIONS:

• Uses the UCB telephone system.


• Acts as liaison between customers and other laboratory divisions to provide assistance and/or technical advice, directions, and information.


• Interacts with customers toward effective problem resolution.


• Answers incoming telephone calls concerning laboratory test results, specimen requirements, turnaround times and dispatches couriers to pick up specimens.


• Makes outgoing telephone calls to clients regarding critical values, canceled tests or to follow up on client requests /problems.


• Consults with or refers to supervisor, problems beyond scope of position.


• Processes problem samples from the previous workday and provides exception handling following up to make sure testing is completed in a timely manner.


• Assists in compilation, tabulation, and preliminary analysis of data.


• May include clerical duties, typing, and other duties as assigned.


• Adheres to internal controls established for department.


• Adheres to all safety protocols in each laboratory area.

MARGINAL OR PERIODIC JOB FUNCTIONS:

• Follows established procedures for collecting and processing biological specimens for analysis.


• May be required to operate a variety of laboratory equipment when doing bench work.


• Performs related duties as required.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Compensation