Client Services Rep (B2B)

CDK Global; Petaluma (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career building opportunities

Exceptional leadership support

Dynamic work environment

Job summary

CDK Global in Petaluma, California, is seeking a Front-line Customer Service and Technical Systems Support professional. This role involves providing support to automobile dealerships across the U.S., including computer hardware and DMV processing. The ideal candidate should possess experience in technical support, strong communication skills, and the ability to troubleshoot systems effectively.

At CDK, employees enjoy a dynamic work environment with career advancement opportunities, comprehensive benefits, and an emphasis on diversity and inclusion.

Qualifications

• Strong knowledge of AVRS system troubleshooting including hardware and software.
• Call Center experience is highly preferred.
• Must pass California DMV Business Partner Automation Program User Approval background check.

Responsibilities

• Resolve technical inquiries via calls, web chats, and e-help.
• Document each client inquiry and resolution accurately.
• Attend training courses and stay current with industry developments.

Skills

Customer service skills

Technical support experience

Communication skills

Organizational skills

Job description

Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we're hiring to support your growth and ours. GreenLight Your Career.

Job Description

Front-line Customer Service and Technical Systems Support of clients for CDK's Dealer Services division. This position provides computer hardware, systems, client and DMV support for automobile dealerships across the U.S. The ideal candidate will have strong knowledge of our AVRS system troubleshooting (performance, software, hardware, peripherals, printers, modems, scanners, etc.), knowledge of DMV Processing, professional communication skills, and experience providing technical/client support over the phone.

Candidate Profile

• Computer Systems Technical Support experience (Server and PC platform environment) preferred
• Call Center and Client Relations experience
• Strong client relation and customer service skills
• Strong communication skills (both written and verbal)
• Great interpersonal and customer service skills

Responsibilities

• Resolve Client technical and processing inquiries via calls, web chats and e-help cases in a timely manner
• Thoroughly and accurately document each Client inquiry and resolution utilizing the tools provided
• Attend training courses as required and stay current with industry developments
• Establish a course of action to guide the Client to resolution of inquiry, understanding process and escalation methods
• Share learned knowledge internally with associate groups and externally with our client base

Qualifications

• Call Center experience highly preferred
• Attention to detail with great organizational skills
• Excellent interpersonal, written, and oral communication skills
• Ability to apply learned knowledge into troubleshooting
• Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc
• Ability to work as a team member
• Candidate must be able to pass the California DMV Business Partner Automation (BPA) Program User Approval background check and a drug screening in order to be employed

Benefits

At CDK, our associates are the key to our success! At CDK you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. Our environment is fast paced and dynamic with work/life initiatives that allow for individual goals to be realized. CDK offers benefits that are second to none.

Some Benefits Include:

• CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled
• We believe that diversity in all aspects of business leads to strength

Our goal is to be the clear employer of choice for our current and future associates.