Client Services Project Manager

Quad/Graphics; Bentonville (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision Insurance

401(k) retirement savings

Paid time off

Job summary

Quad/Graphics is seeking a Client Services professional in the United States to serve as the primary day-to-day contact with clients and steer marketing projects from inception to completion.

The role requires 3–5 years in retail marketing, corporate marketing, or agency settings, with strong project management and communication skills. You will collaborate across internal teams to deliver on client objectives while maintaining Quad's standards.

Qualifications

• Bachelor’s degree in advertising, communication, marketing or related field required.
• 3–5 years of experience across retail marketing, corporate marketing and ad agency roles.
• Strong project management concepts, methodologies and tools.
• Excellent written and verbal communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of customer services, sales, and retail operations.
• Proficiency with MS Word, Excel, PowerPoint and Outlook.

Responsibilities

• Act as the primary day-to-day contact with Clients.
• Develop and manage client project timelines and task lists.
• Identify opportunities for continued growth.
• Manage on- and offsite workflows to ensure marketing services run smoothly.
• Understand and execute tasks to achieve client marketing goals.
• Build and maintain client relationships with mid-level management.
• Ensure client is satisfied with performance of the Client Services Team.
• Attend regular planning meetings and report findings.

Skills

Project management

Organizational skills

Client communication

Marketing strategy

Customer service knowledge

Written and verbal communication

Multitasking and prioritization

Initiative and problem solving

Relationship building

MS Office

Education

Bachelor's degree in advertising, communication, marketing or related field

Job description

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

KEY RESPONSIBILITIES

• Act as the primary day-to-day contact with Clients
• Possess in-depth understanding of Client’s business objectives
• Develop and manage client’s project timelines and task lists
• Identify opportunities for continued growth
• Manage on- and offsite workflows to ensure marketing business goes uninterrupted and the transition remains smooth
• Understand and manage the execution of tasks to achieve Client’s marketing goals
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Manage complex projects simultaneously
• Meet tight deadlines within established budgets
• Identify process challenges and work with leadership to solve
• Attend regular planning meetings and provide detailed written confirmation/report
• Work effectively to manage work across internal business units
• Build and maintain client relationships with low- and mid-level management
• Ensure client is satisfied with performance of our Client Services Team and level of service
• Keep management informed regularly of events/issues that could impact client relationship
• Ensure team adheres to established processes and procedures to ensure timely and accurate delivery of Client’s services; Escalate to management if necessary
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor’s degree in advertising, communication, marketing or related field required.

Experience: Minimum 3-5 years of experience including retail marketing, corporate marketing department and advertising agency roles.

Knowledge, Skills & Abilities:

• Strong background with project management concepts, methodologies and tools
• Strong organizational skills with attention to detail
• Ability to inform staff on project objectives
• Understanding of marketing strategy
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement
• Ability to respond quickly and effectively to clients' needs and issues
• Strong written and verbal communication and interpersonal skills
• Ability to understand and communicate issues verbally and in writing to clients, associates and management
• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence
• Ability to set and prioritize goals and achieve them as scheduled
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules
• Demonstrate an analytical approach to problem solving
• Demonstrate the ability to act on own initiative
• Willingly seek direction from superiors
• Willingly seek suggestions from peers and employees
• Willingly build and maintain positive relationships quickly
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook

We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging—a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace