Client Services Manager Job

Armstrong group; Chicago (IL); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Life insurance

401k match

Long-term disability

Vacation and sick time

Product discounts

Fitness center access

Cafe access and health programs

Job summary

Armstrong World Industries seeks a Construction Services Manager to oversee estimating, project coordination, and project management teams across Gilberts and Chicago. You’ll drive quotes, order execution, and customer satisfaction while leading process improvements and cross-functional collaboration.

You will report to the National Sales Director and contribute to profitable growth, with travel up to 11–25% and a strong emphasis on on-site leadership in a dynamic architectural services

Qualifications

• Bachelor's degree in business, construction mgmt, engineering, architecture, or related field.
• 5+ years in estimating, project coordination, or sales operations.
• Prior leadership experience managing customer-facing or project-based teams.
• Experience with commercial construction or architectural products preferred.

Responsibilities

• Lead estimating, project coordination, and project management to drive growth and customer satisfaction.
• Set performance objectives and implement actions to improve operations and team results.
• Provide leadership and development to supervisors and staff, fostering accountability and collaboration.
• Analyze data to identify trends and support informed decision-making across cross-functional teams.
• Partner with Sales, Operations, Product Development, and Design to improve processes and outcomes.
• Direct quoting activities to ensure timely, accurate, and competitive proposals.

Skills

Leadership

Project management

Analytical thinking

Customer service

Sales operations

Process improvement

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in related field

High School Diploma/GED

Tools

NetSuite

CRM platforms

Microsoft Office

Job description

Company: Armstrong World Industries

Primary location: Chicago,Illinois - This position is responsible for teams based in Gilberts and Chicago and requires regular on-site presence.
Relocation offered:Yes
Employment status:Full-Time
Travel:11%-25%
Non-compete:No

The estimated base salary range for this role is $120,000 to $165,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Turf Design, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.
  

Reporting to the National Sales Director, the Construction Services Manager leads the construction services function, including estimating, project coordination, and project management. The role is accountable for delivering accurate quotes, efficient order execution, exceptional customer experience, and profitable growth through effective leadership, performance management, process improvement, and cross-functional collaboration. This position oversees estimating, project coordination, and project management teams, establishes operational standards and performance metrics, and drives continuous improvement initiatives that enhance service levels, operational efficiency, and business results across the Architectural Specialties network.

What’s in it for you!

• Drive business growth and operational excellence.
• Influence strategy across Sales, Operations, and Design.
• Develop and mentor teams while building future leaders.
• Take on a high-impact leadership role with growth potential.

What You’ll Do

• Leads estimating, project coordination, and project management functions to support profitable growth and customer satisfaction.
• Establishes performance objectives and implements corrective actions to improve operational effectiveness and team performance.
• Provides leadership, coaching, and development to supervisors and team members while fostering a culture of accountability, collaboration, and continuous improvement.
• Analyzes business, sales, and operational data to identify trends, recommend actions, and support informed decision-making.
• Partners with Sales, Operations, Product Development, and Design teams to improve processes and customer outcomes.
• Resolves complex customer, project, and operational issues to support long-term customer retention and business success.
• Directs estimating and quoting activities to ensure timely, accurate, and competitive customer proposals.
• Maintains estimating standards, pricing tools, and quoting processes that support margin objectives and operational consistency.
• Reviews and improves estimating workflows to reduce errors, improve responsiveness, and enhance customer satisfaction.
• Provides technical leadership by interpreting architectural drawings, identifying project risks, and recommending product solutions for commercial construction applications.
• Supports new product launches by ensuring pricing tools, estimating processes, and documentation are developed and maintained.

Project Coordination & Management

• Oversee project coordination and management activities to ensure projects are executed efficiently and meet customer expectations.
• Manage project workload, balancing resource allocation and service-level performance through reporting and operational dashboards.
• Drives improvements to customer experience, order execution, communication processes, and project delivery standards.
• Partners with manufacturing and operational teams to support effective Sales & Operations Planning (S&OP) processes.
• Designs and implements scalable business processes, tools, and organizational practices that support growth across the business.

Supervisory Responsibilities

• Direct reporting relationships include:
• Estimating Team Supervisors (1-2) and Estimates staff
• Project Coordination Supervisors (1-3) and Project Coordination and Management staff

Travel: Minimal; up to 10%. This role will split time between Gilberts (Estimates) and Chicago (Mart).

What will make you successful

• Strong leadership, communication, coaching, and relationship-management skills.
• Demonstrated ability to lead teams, manage performance, and drive accountability through measurable results.
• Strong analytical and problem-solving skills with the ability to interpret business, financial, and operational metrics.
• Excellent organizational, project management, and prioritization skills in a fast-paced environment.
• Working knowledge of commercial construction, architectural products, specification sales, distribution channels, and project-based business models.
• Ability to interpret architectural drawings, project specifications, and technical documentation.
• Experience managing quoting, estimating, project coordination, customer service, or order management functions.
• Proficiency with CRM platforms, sales analytics tools, and Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. NetSuite is preferred, but not required.
• Ability to identify operational risks, develop solutions, and implement process improvements that enhance efficiency and customer experience.
• Demonstrated ability to build strong cross-functional partnerships and influence outcomes across multiple business functions.

Qualifications

• Bachelor's degree in business, construction management, engineering, architecture, or a related field required; equivalent combination of education and experience will be considered.
• High School Diploma/GED required.
• Minimum 5 years of progressively responsible experience in estimating, project coordination, customer service, sales operations, construction services, or a related field.
• Prior leadership experience managing customer-facing, project-based, or operational support teams required.
• Experience supporting commercial construction, architectural products, specification sales, or related industries preferred.
• Demonstrated success leading process improvement initiatives and driving operational performance.

Why should you join Turf Design, a subsidiary of Armstrong World Industries?

Armstrong World Industries (AWI) is anAmericas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions