Client services manager in digital advertising

Collab Fabrik; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Collab Fabrik is seeking an experienced Client Services Manager to manage relationships with existing clients, coordinate with internal teams, and identify opportunities for account growth. The role requires strong communication and relationship management skills, with a solid understanding of digital advertising metrics.

It is fully remote and full-time, with a flexible schedule to align with the US team. Ideal candidates will have advanced English proficiency and experience coordinating across

Qualifications

• Extensive experience in client services or account management in digital advertising.
• Strong knowledge of CPM, CPC and campaign performance metrics.
• Experience with verification tools such as DoubleClick, IAS or DoubleVerify.

Responsibilities

• Serve as main contact for existing clients, including international brands.
• Build and maintain long-term client relationships.
• Respond to client inquiries and ensure effective communication.
• Coordinate with internal account management and campaign teams.
• Monitor client satisfaction and upsell opportunities.
• Support discussions on campaign performance and optimization.

Skills

Client relationship management

Digital advertising knowledge

Communication

English proficiency

Cross-functional coordination

Tools

DoubleClick

IAS

DoubleVerify

Job description

Описание:

For a US-based digital advertising company, we are looking for an experienced Client Services Manager to manage relationships with existing clients, coordinate with internal teams, and identify opportunities for account growth. The ideal candidate combines a solid understanding of digital advertising with strong communication and relationship management skills.

Задачи:

• Serve as the main point of contact for existing clients, including international brands and large organizations
• Build and maintain strong, long-term client relationships
• Respond to client inquiries and ensure effective communication
• Coordinate with internal account management and campaign teams to address client needs
• Monitor client satisfaction and identify opportunities for upselling and account growth
• Support discussions around campaign performance, results, and optimization opportunities

Требования:

• Previous experience in client services, account management, or a similar client-facing role, preferably in digital advertising
• Good understanding of digital advertising concepts and metrics, including CPM, CPC, and campaign performance measurement
• Familiarity with ad tags, tracking pixels, and verification tools such as DoubleClick, IAS, or DoubleVerify
• Understanding of campaign measurement, lead generation, and conversion tracking
• Strong relationship management and communication skills, preferably in a B2B environment
• Ability to communicate confidently with international clients and coordinate across teams
• Advanced English proficiency, both written and spoken
• Proactive, organized, and solution-oriented approach

Условия:

• Fully remote
• Full-time position
• Flexible schedule with at least 4 hours of overlap with the US team
• Availability for occasional later client calls