Client Services Manager - Digital Account Management

ZoomRx Inc.; New York (NY); Remote; USD 120,000 - 170,000; Full time

Job summary

ZoomRx Inc. is seeking an Engagement Manager to lead complex market research engagements, build strategic client relationships, and deliver high-impact insights for life sciences commercialization.

You will oversee multiple consulting teams, guide data-driven recommendations, and drive client growth in pharma and biotech accounts. Ideal candidates have 5+ years in quantitative market research consulting, a life sciences or quantitative degree, and a proven track record of leadership in

Qualifications

• Experience in Life Sciences and Healthcare market intelligence.
• Wide-reaching creative control and ability to make impactful decisions.
• 5+ years of primary market research consulting experience, focused on quantitative commercial strategy.
• Proven ability to lead consulting engagements and project teams.
• Strong experience managing client relationships and contributing to account growth.
• Skilled at developing and delivering clear, compelling, data-driven recommendations.
• Thrive in fast-paced environments with high standards for accuracy and quality.

Responsibilities

• Project and Team Oversight - Lead multiple consulting teams through the design and execution of complex primary market research projects.
• Guide development of data-driven recommendations informed by a deep understanding of client business needs.
• Thrive in a high-autonomy environment by taking proactive steps to exceed expectations and ensure project success.
• Identify opportunities for account expansion and drive new business through outstanding service and client trust.
• Build and maintain strong, long-term partnerships with biopharma commercialization teams by delivering strategic value and insight.
• Contribute to or lead cross-functional initiatives including service innovation, internal learning, and operational improvement.
• Coach junior team members, foster collaboration across geographies, and support their growth and performance.

Skills

Market research

Client management

Strategic advisory

Data storytelling

Team leadership

Remote collaboration

Education

Bachelors/Masters in life sciences or quantitative field

Job description

About ZoomRx

ZoomRx is a rapidly growing market research and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We work with drug commercialization teams at top pharma and biotech companies to understand their complex business needs and help them make informed decisions. ZoomRx consulting teams create strategic narratives for senior management teams of blockbuster drugs by designing and executing custom market research studies, conceiving new data analysis methods, and drawing insights from complex datasets. We support our clients through their entire business lifecycle; providing market intelligence that helps them launch new therapies, optimize promotional efforts, defend against competitive pressure, shape marketing strategies, and much more.

At ZoomRx, we have a flat organizational structure where everyone is encouraged to take risks, learn from mistakes, and continuously grow toward realizing their career goals. pride in doing high-quality work

joy of tackling creative, intellectually challenging work

The

Engagement Manager

will play a key part in leading complex market research engagements, building strategic client relationships, and delivering high-impact insights that influence life sciences commercialization.

Location

This position is remote in one of the following states only:

Project and Team Oversight - Lead multiple consulting teams through the design and execution of complex primary market research projects.

Strategic Insight Delivery

• Guide development of data-driven recommendations informed by a deep understanding of client business needs.

Ownership and Initiative

• Thrive in a high-autonomy environment by taking proactive steps to exceed expectations and ensure project success.

Business Growth Contribution

• Identify opportunities for account expansion and drive new business through outstanding service and client trust.

Client Relationship Leadership

• Build and maintain strong, long-term partnerships with biopharma commercialization teams by delivering strategic value and insight.

Innovation and Internal Impact

Contribute to or lead cross-functional initiatives including service innovation, internal learning, and operational improvement.

Mentorship and Team Development

• Coach junior team members, foster collaboration across geographies, and support their growth and performance.

Experience

- 5+ years of primary market research consulting experience, focused on quantitative commercial strategy.

Education

- A bachelor's or master's degree in life sciences or a quantitative field.

Leadership

- Proven ability to lead consulting engagements and project teams.

Client Management

- Strong experience managing client relationships and contributing to account growth.

Strategic Insight Delivery

- Skilled at developing and delivering clear, compelling, data-driven recommendations.

Adaptability and Attention to Detail

- Thrive in fast-paced environments with high standards for accuracy and quality.

Preferred

- Experience in Life Sciences and Healthcare market intelligence; You will have wide-reaching creative control and the power to make impactful decisions. You will develop deep expertise in a wide range of topics within life sciences by drawing on existing knowledge bases while building new ones.

You will work with smart, grounded peers who are experts in their own right and thrive on the camaraderie of working in high-performance, intelligent, impactful teams.

You will join a vertically integrated organization - with our own business consulting team, cutting-edge technology platform, and robust panels of healthcare professionals - empowered to provide our clients with highly tailored, fast, effective solutions that other consultancies cannot.