Client Services, Manager

Pulse Advertising; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Pulse Advertising is seeking an account leader to manage iconic brand relationships and drive strategic excellence. You will serve as the main client contact, coordinating Strategy, Creator, Production, and Paid teams to deliver campaigns on time and budget.

You will own account health, monitor scope, flag service gaps, and identify growth opportunities across your portfolio. A strong background in social media and influencer campaigns is required.

Qualifications

• 2–5 years of experience in account management or client services in an agency setting.
• Fluent across major social platforms, including paid social.
• Strong client relationship management and owning campaigns.
• Experience using AI for research, drafting, reporting, and analysis.
• Thrives in a small, agile team and makes confident decisions.

Responsibilities

• Act as the primary client contact and single point of accountability, running status calls and QBRs with Strategy, Creator, Production, and Paid teams.
• Own account health across your portfolio, tracking scope and flagging over/under-servicing early.
• Steer influencer campaigns from brief and creator strategy through negotiation, approvals, and go-live.
• Oversee brand social activity for clients, from content and community management to events and shoots.
• Translate campaign results into client-ready insights and recommendations.

Skills

Account management

Social media

Negotiation

AI in workflows

Independent decision making

Job description

Manage relationships with iconic brands; increase account value; assure strategic excellence.Salary: USD 70,000 to 90,000 per year.

• Experienced (2-5 years)

Your tasks

• You act as the primary client contact and single point of accountability, running status calls and QBRs and aligning Strategy, Creator, Production, and Paid teams on every delivery.
• You own account health across your portfolio, tracking scope, flagging over or under-servicing early, and spotting opportunities to grow each relationship.
• You steer influencer campaigns with our delivery teams, from brief and creator strategy through negotiation, approvals, and go-live, making sure every campaign lands on time and on budget.
• You oversee brand social activity for your clients, from content and community management to events and in-person photo and video shoots.
• You translate campaign and paid social results into sharp insights and recommendations, presented in clear, client-ready formats that drive the next decision.

Your skills

• You bring 3 to 5 years of experience in account management or client services, ideally agency side in social or media, with client relationships and campaigns you have owned yourself.
• You are fluent across all major social platforms, including paid social, and stay close enough to creator culture and trends to advise clients with confidence.
• You negotiate hard, communicate with confidence, and keep senior stakeholder relationships healthy, even in difficult conversations.
• You use AI every day to speed up research, drafting, reporting, and analysis, and you are excited to help shape how Pulse uses AI across client services.
• You thrive in a small, agile team, stay calm with ambiguity, and make confident decisions on your own.

Hands-on work from day one. Building strategies and running projects.

We work with coaches across all locations, to support personal growth.

We believe freedom is for everyone, contingent on performance.

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