Client Services Manager

Global Experience Specialists, Inc.; Lithia Springs (GA); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Team activities

Job summary

Global Experience Specialists, Inc. seeks a Client Services Manager to coordinate tradeshow production and provide on-site supervision at venues. You will report to the Associate/Director of Client Services and drive show planning, budgeting, and KPI oversight.

Responsibilities include client collaboration, floor plan management, service kit distribution, invoicing, and cross‑department coordination to ensure successful events. Travel 25–50% is expected.

Qualifications

• College degree preferred.
• 2 years' experience in the tradeshow, convention, hospitality industry or similar experience preferred.
• Ability to communicate and work collaboratively.
• Capable of running new/modified processes.
• Proficient in multisystem management.
• Ability to foster customer relationships.
• Potential Travel 25-50%

Responsibilities

• Oversee shows from planning through invoicing, coordinating with clients and managing expectations.
• Act as liaison with show management, exhibitors, facility staff, production personnel and vendors.
• Ensure events are produced within budget guidelines and manage forecasting.
• Fulfill role in Show Planning process for assigned shows.
• Manage to KPIs and understand pricing models and services.

Skills

Communication

Customer relationships

Multi-tasking

Process management

Collaboration

Attention to detail

Education

College degree preferred

Job description

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

• Responsible for the management of shows from planning stages through collection of invoice, including:
  • collaborating with clients to gather information, help influence decision making and manage to customer expectations
  • floor plan management
  • writing work orders
  • overseeing the creation, approval and distribution of service kits
  • working with internal departments to ensure work orders are completed
  • overseeing the set-up and tear down of shows
  • generating show management invoices and following up until collected
• Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
• Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill roll in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicator's
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak's Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College degree preferred
• (2) year's experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential Travel 25-50%
• General accounting and finance knowledge
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities.
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Compensation

Compensation: $65,000.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.

Benefits

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more...

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.