Client Services Manager

Fragomen; Irvine (CA); Sur place; USD 109 000 - 130 000; Plein temps

Avantages offerts par ce poste

PTO & holidays

Health plans

401K matching

Résumé du poste

Fragomen in Irvine, CA is seeking a Client Services Manager to lead client relationships, ensure service delivery, and drive immigration program success across global accounts.

You will manage projects, guide policy improvements, and collaborate with practice teams to optimize processes, while mentoring staff and coordinating with clients on strategic initiatives.

This role emphasizes data-informed decisions, strong communication, and a client-first mindset in a fast-paced environment.

Qualifications

• MBA or JD preferred; at least eight years in a senior role within immigration law, corporate immigration or consulting.
• Strong client-service mindset and ability to work in a fast-paced environment.
• Excellent written and verbal communication, with proofreading and fluent prose abilities.
• Experience using MS Word and Excel; ability to lead and mentor staff.
• Inspire, motivate, and guide direct reports and team members.

Responsabilités

• Client Service Delivery: manage client relationships, ensure timelines and SLAs, report on progress.
• Project Management, Strategy & Innovation: lead projects, provide strategic guidance on service delivery and risks.
• Business Development & Account Growth: identify opportunities with new and existing clients; participate in BD activities.
• Training & Knowledge Management: develop training plans and presentations on global immigration trends and systems.

Connaissances

Client management

Project management

Data analytics

Communication

Strategic thinking

Formation

MBA or JD preferred

Outils

MS Word

Excel

Description du poste

Client Services Manager### Client Services ManagerApply: US-Irvine: Full time: Posted Today: REQ-028078**Job Description****About the Role:** Fragomen’s Client Services Manager role gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Client Services Managers work with the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.Client Services Managers have a consultative mindset and the desire to put the client first and consistently exceed expectations. As the leading global immigration services firm, our global program management model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service. We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions.Our Client Services Manager job is a challenging and rewarding opportunity to provide solutions to a diverse client base, ranging from Fortune 500 clients to start-ups, while being a part of an industry leading team.**How will you make a difference as a Client Services Manager at Fragomen?****Client Service Delivery*** Manage overall client relationship, e.g. understanding their business and culture, facilitating communication, ensuring adherence to client timelines, protocols, and SLAs (Service Level Agreements), etc.* Use a client-first mindset to drive the objectives of the client’s business and immigration program.* Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.* Guide clients to continuously improve and optimize their immigration policies and programs.* Identify opportunities for business process efficiencies.* Facilitate communication and engagement between the client and practice teams.**Project Management, Strategy & Innovation*** Partner with clients to develop and execute legal strategies on a global level.* Advise clients on strategic issues related to service delivery and immigration compliance and risks.* Provide strategic guidance and analyses regarding business, hiring, mobility and workforce trends.* Collaborate with clients and colleagues to launch innovative solutions to immigration challenges.* Play an active and central role in the implementation and management of projects.* Guide clients to continuously improve and optimize their immigration policies and programs.* Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients.**Business Development & Account Growth*** Identify and develop business opportunities with new and existing clients.* Participate in Business Development activities through networking and formal RFP (Request for Proposals) processes.* Submit articles for publication and speak at internal and external events.**Training & Knowledge Management*** Deliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.* Assist in developing training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.* Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.* Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).**Leverage your valuable skills and experience to make an impact at Fragomen:*** MBA or JD preferred* At least eight (8) years of experience in a senior level capacity with an immigration law firm, corporate immigration function, or consulting firm* Management experience strongly preferred* A client-service mindset and comfort working in a fast-paced environment* High EQ and ability to translate complex subject matter into an actionable solution* Ability to multi-task, spot issues, pay attention to detail, and exercise good judgment* Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines* Experience using various computer systems, including MS Word and Excel* Ability to inspire, motivate and lead direct reports and other members of the team**Benefits:**At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:* 22 PTO days + Federal holidays* Medical, Dental, and Vision plans + FSA & HSA Plans* 401K plan, with company matching**Learn More About Fragomen:**Please take time to read *About Us*, explore the *Meaningful and Impactful Work* we do for our clients, and review the standard *Benefits* we offer. You can find all the material to the right of this page.**Compensation:**The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data.A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:$109,000.00 - $130,000.00You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.*All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‐assisted tools for administrative screening purposes only - never for decision‐making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.*### About UsFragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship.