Client Services Lead, Finance

Apply; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Bi-annual performance bonus structure

Generous equity grant vested over 4 yr

Up to $15k relocation bonus

$10K housing bonus

$1.5K monthly meals stipend

Free Equinox membership

$200 monthly laundry reimbursement

$200 monthly wellness reimbursement

Health, Dental, Vision insurance

Job summary

Mercor, a leading AI data company, is hiring for a Senior Finance Client Partner to build the finance client function from 0 to 1 and lead end-to-end engagements with financial services clients. You will negotiate contracts, align with Legal and Finance, manage multi-party relationships, and scale the finance book of business while partnering with Product and Research.

This role requires 5+ years in client service or account management in financial services, strong commercial instincts, and the

Qualifications

• 5+ years in client service, account management, or commercial roles serving financial services clients
• Proven experience negotiating and closing contracts
• Experience managing high-stakes external stakeholders including compliance and procurement
• Direct experience working with data products

Responsibilities

• Build the finance client function from 0 to 1
• Lead client conversations end-to-end from scoping through renewal and expansion
• Own pricing, scope, timelines, and obligations with finance clients
• Coordinate with Legal and Finance to move quickly while maintaining rigor
• Manage multi-party relationships with finance stakeholders
• Identify patterns and turn them into repeatable processes as the book scales

Skills

Client service

Account management

Commercial deals

Contract negotiation

Stakeholder management

Data products

Job description

About Mercor

Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You'll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.

What You'll Do

Build the Finance Client Function (0 → 1)

• Identify, engage, and onboard financial services clients and partners

• Test and iterate on service models tailored to finance-sector needs (compliance, data sensitivity, procurement cycles)

• Create early playbooks for how Mercor serves finance clients

Account Ownership & Growth

• Lead client conversations end-to-end, from scoping through renewal and expansion

• Qualify client needs, define mutual value, and drive engagements to close

• Structure commercial terms suited to financial institutions' procurement and compliance norms

Contracting & Negotiation

• Own negotiations on pricing, scope, timelines, and obligations with finance clients

• Work closely with Legal and Finance to move quickly without sacrificing rigor

• Navigate data rights, compliance, and security requirements specific to financial services

Stakeholder Management

• Act as the primary point of contact for finance-sector clients and senior stakeholders

• Manage complex, multi-party relationships (compliance, procurement, technical teams) with clarity and credibility

• Align internal teams (Product, Research, Ops, Legal) around finance client priorities

Operate Scrappily, Then Systematize

• Start hands-on: build client lists, run outreach, draft docs, close deals yourself

• Identify patterns and convert them into repeatable processes as the finance book of business scales

What We're Looking For

Experience

• 5+ years in Client Service, Account Management, or Commercial roles, serving financial services clients

• Proven experience negotiating and closing contracts

• Track record managing high-stakes external stakeholders, including compliance/procurement functions

• Direct experience working with data products

Mindset & Skills

• Builder mentality: excited by ambiguity and 0→1 problems

• Scrappy, resourceful, comfortable with unglamorous work early on

• Strong commercial instincts and negotiation skills

• Clear, concise communicator with executive presence

• Able to operate independently while partnering closely with internal teams

Nice to Have

• Experience in fintech, banking, asset management, or financial data platforms

• Exposure to data-driven products, AI, or technical stakeholders

• Background working cross-functionally with legal and finance teams

• Familiarity with financial services compliance and data rights (e.g., SOC 2, GLBA)

Benefits

• Bi-annual performance bonus structure

• Generous equity grant vested over 4 years

• Up to $15k relocation bonus

• $10K housing bonus (if you live within 0.5 miles of our office)

• $1.5K monthly stipend for meals

• Free Equinox membership

• $200 monthly laundry reimbursement

• $200 monthly personal wellness reimbursement

• Health, Dental, Vision insurance