Client Services Laboratory - Call Center

Inova Health System; Fairfax (VA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

State-of-the-art facilities

Retirement benefits with match

Free Parking for all employees

Exclusive savings opportunities

Zusammenfassung

Inova Health System is seeking a Client Services Laboratory Representative Call Center to provide quality customer service and technical phone support for the Inova Central Lab. This PRN role requires flexibility with shifts and two weekend commitments per month, and responsibilities include coordinating couriers and ensuring timely specimen delivery.

Minimum qualifications include a high school diploma or GED and one year of related experience.

Qualifikationen

• High School diploma or GED required.
• 1 year of related experience required.

Aufgaben

• Provide quality customer service and technical phone support.
• Maintain positive client relationships through timely, courteous, accurate handling of calls.
• Provide information to clients and coordinate courier services as needed.
• Ensure stat specimens are delivered to the lab timely.
• Demonstrate knowledge of regulatory standards and comply with requirements.

Ausbildung

High School diploma or GED

Jobbeschreibung

Client Services Laboratory - Call Center

Job Description

Inova Central Lab is looking for a dedicatedClient Services Laboratory Representative Call Center. This role is PRN and shifts and days of the week may vary, but must commit to two weekends a month.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Inova PRN Benefits and Perks:

• State-of-the-art medical and training facilities
• Retirement benefits with match from day one
• Free Parking for all employees
• Exclusive savings opportunities to in-store events, theme parks, discounts, movie tickets and local offerings and so much more

Client Services Laboratory Representative Call Center Job Responsibilities:

• The Client Services Laboratory Call Center Representative provides quality customer service and technical phone support.
• Maintains positive client relationship through timely, courteous, accurate, and efficient handling of calls.
• Provides technical support to ensure quality of specimens for laboratory testing. Provides requested information to clients.
• Coordinates and dispatches courier services as needed.
• Ensures stat specimens are delivered to the lab timely.
• Coordinates and dispatches courier services as needed.
• Participates in professional growth opportunities to enhance personal, team and department development.
• Demonstrates knowledge of regulatory standards while satisfying compliance requirements.
• May perform additional duties as assigned.

Minimum Qualifications:

Education: High School diploma or GED equivalent

Experience:1 year of related experience

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.