Client Services Executive - Financial Services

World Wide Technology; New York (NY); Hybrid; USD 175,000 - 225,000; Full time

Benefits offered by this job

Health, Dental, and Vision Care

401(k) Plan with Company Matching

Tuition Reimbursement

Employee Discounts

Parental Leave

Job summary

World Wide Technology is seeking a Client Services Executive to join their Global Enterprise Sales team. In this role, you will work with large financial services clients to grow WWT's services business and establish strong relationships. Responsibilities include leading the sales process, preparing proposals, and delivering innovative solutions in a complex environment.

The ideal candidate has a successful track record in IT integration services, with expertise in Technology domains, especially in Cloud and DevOps. The compensation ranges between $175,000 and $225,000 plus commission, and benefits include health care, profit sharing, and more.

Qualifications

• Successful track record of selling IT integration services to Fortune 500 clients.
• Experience in IT Networking, Cloud, Infrastructure Automation, and DevOps.
• Outstanding communication and organizational skills.

Responsibilities

• Grow WWT's services business in assigned accounts.
• Prepare proposals and statements of work for clients.
• Lead sales process and identify business opportunities.
• Conduct requirements gathering with clients.

Skills

Selling IT integration services

IT Networking

Cloud

DevOps

Cyber-security

Job description

We are looking for a Client Services Executive to join our Global Enterprise Sales team. As a Sr. Client Services Executive you will be a part of WWT sales efforts with large financial services customers. Your role includes building and nurturing relationships, identifying gaps, and delivering solutions in infrastructure, consulting, and multicloud services. You will use the Advanced Technology Center resources for briefings, training, demos, and POCs.

What will you be doing?

• The Sr. Client Services Executive will grow WWT's services business by leading the services sales process in assigned accounts, including building client and partner relationships, identifying and creating business opportunities, and closing to meet or exceed sales targets.
• Scope new work with clients, prepare budgets and pricing, create and deliver proposals and statements of work, and coordinate smooth transitions of awarded engagements from sales to service delivery.
• Lead the sales process across a diverse services portfolio.
• Lead large enterprise integration engagements emphasizing Enterprise Consulting Services particularly in Cloud and Business Process Transformation.
• Provide thought leadership when applying methodologies and managing architectural project elements.
• Design and deliver innovative solutions from concept through implementation in a complex environment.
• Communicate in an organized and knowledgeable manner in written and verbal formats, including delivering clear requests for information and communicating potential conflicts at executive level.
• Collaborate and lead services sales teams responsible for writing and presenting proposals to prospective clients.
• Use a consultative approach to solve clients’ business challenges through technology, with the goal of delivering business outcomes through WWT services.
• Create and identify services opportunities in assigned accounts.
• Build a pipeline of services opportunities that meet or exceed thresholds.
• Attain or exceed sales targets for services profitability and revenue.
• Serve as the single point of contact for sales of services in assigned accounts.
• Establish and develop strong business relationships with assigned clients and WWT's services partners.
• Conduct requirements gathering and scoping sessions with clients and WWT stakeholders. Utilize Project Scoping Workshops when appropriate. Develop thorough and accurate proposals and statements of work with some support from other team members.
• Structure complex deals, including negotiating terms of agreements with clients.
• Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology, and approach.
• Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
• Develop and present proposals and statements of work that are accurate, detailed, and contractually protect WWT from scope creep, cost overruns, and other risks.
• Upon award of an engagement, work with internal teams to ensure that the engagement is set up accurately and transitioned smoothly from the sales phase into the service delivery phase.
• Actively participate in customer‑facing project/program kickoffs managed by project/program managers to explain and clarify the agreed‑upon objectives, scope, and deliverables for the engagement.
• Understand the structure and operation of WWT's service delivery organizations and incorporate lessons learned into future engagements.
• Conduct difficult, customer‑facing discussions to address and resolve significant scope changes.
• Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
• Actively participate in project/program closeout process to confirm client satisfaction, gather lessons learned, and identify additional opportunities.
• Develop Cloud Strategies including business case development, application assessment and migration planning, application optimization, and cloud operating models.
• Experience in DevOps and Infrastructure as Code as part of client transformations.
• Travel is anticipated at 20% depending on assigned accounts.

Qualifications

• Successful track record of selling IT integration services to Fortune 500 financial services clients.
• Experience in one or more of the following technical areas: IT Networking, Cloud (Private / Public), Infrastructure Automation, DevOps, Agile App Development, Cyber‑security.
• Broad understanding of technology domains across infrastructure and application development with an expertise in one or more of them.
• Adept at professional networking and building relationships with executive and decision‑making managers.
• Ability to operate in a leading‑edge technical environment and stay abreast of NextGen technical solutions and related services.
• Comfortable operating in a fast‑paced, collegial, knowledge‑focused organization.
• Ability to effectively profile and qualify target pursuits.
• Ability to provide in-depth technical discussions and directions with customers and internal WWT teams.
• Critical skills necessary are account planning with an extended team, establishing relationships at all levels within the customer's organization, and managing partner relationships.
• Outstanding communication and organizational skills.

Compensation and Benefits

Base salary range: $175,000‑225,000 plus commission. Compensation may vary based on location, experience, skill set, performance, licensure, and business needs. Total compensation includes a base plus commission. Variable incentive compensation, such as bonuses, may also be included.

Full‑time benefits include:

• Health, Dental, and Vision Care; Onsite Health Centers; Employee Assistance Program; Wellness program.
• Competitive pay; Profit Sharing; 401(k) Plan with Company Matching; Life and Disability Insurance; Tuition Reimbursement.
• PTO & Holidays; Parental Leave; Sick Leave; Military Leave; Bereavement.
• Nursing Mothers Benefits; Voluntary Legal; Pet Insurance; Employee Discount Program.

Equal Opportunity Employer