Client Services Director, Medical & Scientific Communications

IQVIA LLC; Providence (RI); Remote; USD 61,000 - 153,000; Full time

Job summary

Simpson Healthcare, an IQVIA Company, seeks a Client Services Director to join IQVIA within our growing team, supporting client relationships across the life sciences sector. You will manage projects and accounts, lead cross-functional teams, and ensure scientific accuracy and timely delivery of content.

The role emphasizes strong communication, organization, and travel up to 25%. This is a home-based position in the United States; residents must be in the same country.

Qualifications

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency.
• 1+ year in a pharmaceutical/healthcare promotional role.
• Experience within Oncology preferred.
• Bachelor’s or Master’s degree, preferably with emphasis in Marketing, Business, or Science.
• Experience using Veeva is highly preferred.
• Must be efficient and skilled at using Microsoft Office.
• Experience with Basecamp or similar project management systems is preferred.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
• Strong organization, time management, and project management skills.
• Ability to travel up to 25%.

Responsibilities

• Manage assigned projects and client accounts, coordinating digital content and validating scientific accuracy.
• Prepare and deliver client presentations showcasing content as directed by client and KOLs.
• Plan long-term timelines, quality assurance, SOP creation and adherence, and budgets.
• Monitor project to guarantee adherence to client strategy.
• Supervise and train junior staff, fostering a positive team environment.
• Attend internal meetings and ensure smooth hand-offs to project teams.
• Improve customer service through timely, high-quality communications and deliverables.
• Adhere to SOPs and internal tools and drive team adherence.
• Develop knowledge of managed products and disease areas.
• Assist with client pitches, presentations, and metrics.
• Manage faculty recruitment, engagement, and relationships for clients.

Skills

Client relationship management

Project management

Communication skills

Healthcare/pharma knowledge

Veeva experience

Basecamp experience

Microsoft Office

Travel readiness

Education

Bachelor's or Master’s degree

Tools

Veeva

Basecamp

Microsoft Office

Job description

Client Services Director, Medical & Scientific Communications Overview

Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships. Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.

Essential Duties & Responsibilities

Project Management

• Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.
• Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
• Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
• Monitor project to guarantee adherence and pull-through of client strategy.
• Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.
• Manage and attend relevant internal meetings, as assigned.
• Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.
• Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.
• Develop and maintain working knowledge of managed products and disease areas.
• Develop and assist with preparation of client pitches, presentations, and metrics.
• Manage faculty recruitment, engagement, and relationships on behalf of clients.

Client Relations and Management

• Maintain regular contact with client to ensure expectations are met.
• Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings.
• Synthesize client feedback for implementation by project team members.
• Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met.
• Track and report on all opportunities, key milestones, support requirements, etc.

Brand Management

• Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.
• Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.
• Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
• Provide data, decisions and delivery of services in support of client, project and community success.

Qualifications

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position.
• 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.
• Experience within the Oncology therapeutic area is preferred, but not required.
• Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science.
• Experience using Veeva is highly preferred.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
• Experience with Basecamp or similar project management systems is preferred.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
• Strong organization, time management, and project management skills.
• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
• Great team player with a strong drive and willingness to take initiative.
• Ability to travel to meet with stakeholders as necessary (up to 25% of time).

Note

Please Note: This is a home-based position. To be eligible for this remote position, you must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $61,200.00 - $153,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).

Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.