Client Services Coordinator-Verification Services (10AM-7PM EST)

Lumelight; Pikesville (MD); Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Health Savings and Flexible Spending

401(k) with Company Contribution

Employee Assistance Program

Company-paid Life and Disability

Job summary

Lumelight is seeking a Client Services Coordinator I to support audit participants through verification processes. The role involves answering calls, reviewing submissions, and collaborating with coordinators and management to meet customer expectations.

This is a remote position within Lumelight-approved states. Hours are Monday through Friday, 40 hours per week, 10AM-7PM EST, with occasional extended hours for campaigns or launches.

Qualifications

• 1 year of customer service experience (Healthcare Customer Service preferred).
• Prior experience receiving inbound calls or working in a Call Center.
• Proven excellence in the support and service to complex customers.
• Superior problem‑solving ability, preferably within a customer environment.
• Strong analytical and critical thinking ability.
• Ability to quickly, accurately, and efficiently work with multiple documents in a variety of applications.
• Bilingual (Spanish) preferred not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing

Responsibilities

• Receive inbound calls and portal inquiries from audit participants.
• Monitor and track calls by maintaining accurate notes within our platform.
• Review documentation and establish eligibility according to client eligibility rules and documentation requirements
• Complete Key Deadlines and Deliverables according to project plan
• Other duties as assigned

Skills

Customer service

Call center

Problem solving

Analytical thinking

Multitasking

MS Office

Video conferencing

Bilingual Spanish

Tools

Video conferencing

Microsoft Office

Job description

Job Description:

Client Services Coordinator I (10AM-7PM EST)

Who We Are:

Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third‑party administrators who support employers in the complex, crucial areas of benefits design, compliance, and administration. We handle the complexities of benefits compliance and administration, empowering our clients to focus on what they do best.

About the Role:

Client Services Coordinator I, is responsible for assisting audit participants with the verification process. This includes answering calls and reviewing document submissions. This position works closely with other coordinators and management to meet and exceed customer expectations.

Key Responsibilities:

• Receive inbound calls and portal inquiries from audit participants.
• Monitor and track calls by maintaining accurate notes within our platform.
• Review documentation and establish eligibility according to client eligibility rules and documentation requirements
• Complete Key Deadlines and Deliverables according to project plan
• Other duties as assigned

Qualifications:

• 1 year of customer service experience. (Healthcare Customer Service preferred)
• Prior experience receiving inbound calls or working in a Call Center.
• Proven excellence in the support and service to complex customers.
• Superior problem‑solving ability, preferably within a customer environment.
• Strong analytical and critical thinking ability.
• Ability to quickly, accurately, and efficiently work with multiple documents in a variety of applications.
• Bilingual (Spanish) preferred not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing

This position is a remote position within approved Lumelight states. This role operates in a professional office environment, whether in person or remotely. The position routinely uses computers, collaboration software, design applications, video editing tools, and other standard office equipment. Equipment will be provided to qualified employees.

Expected Hours of Work: 10AM-7PM EST

Monday through Friday, 40 hours per week, following an agreed‑upon schedule. Occasional extended hours may be required to support marketing campaigns, website launches, events, webinars, or other business priorities.

• Medical, Dental and Vision Benefits
• Health Savings and Flexible Spending Account Options
• 401(k) with Automatic Company Contribution
• Employee Assistance Program
• Company‑paid Life and Disability Insurance
• Paid Time Off

Location Requirements:

We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).

Equal Employment Opportunity Statement:

Lumelight, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.