Front Desk Coordinator- Part time

Community Medical Services; Tinley Park (IL); On-site; USD 35,000 - 45,000; Part time

Job summary

Community Medical Services is looking for a Client Services Coordinator in Tinley Park, IL. This role requires you to be the welcoming face of the clinic, coordinating client care, scheduling appointments, and managing a high volume of clients. Candidates should have customer service and front desk experience, along with a High School Diploma or GED. The position includes working a consistent schedule and maintaining a professional, trauma-informed approach. CMS is dedicated to addressing the opioid epidemic through outpatient services.

Qualifications

• 1+ year of experience in customer service.
• 1+ year of front desk experience, preferably at a hospital front desk.
• Motor Vehicle Record (MVR) clearance and a valid driver's license.

Responsibilities

• Greets and attends to clients in person and over the phone.
• Manages the patient flow of clients in a fast-paced environment.
• Schedules appointments using the electronic scheduling system.
• Verifies insurance eligibility and sets up billing in the EHR.
• Completes accurate documentation of client visits in the EHR.

Skills

Clear and effective communication

Basic computer skills

Time management

Customer service excellence

Organizational skills

Problem-solving ability

Ability to maintain confidentiality

Education

High School Diploma/GED

Tools

Electronic health record system

Microsoft Office

Telephone

Job description

Description

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.

Schedule and Locations

Schedule: Tuesdays and Thursdays 9:00 am – 5:00 pm and Wednesdays 8:00 am – 4:00 pm. Locations: Olympia Fields – 19900 Governors Drive, Lower Level 14, Olympia Fields, IL 60461; North Aurora – 161 S. Lincoln Way, North Aurora, IL 60542.

Community Medical Services (CMS) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

We’re Looking For Someone Who

• Enjoys a consistent schedule
• Is excited to work in an outpatient setting, much like a doctor’s office
• Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent

Responsibilities

• Greets and attends to clients in person and over the phone
• Answers all phone calls in a professional and courteous manner
• Manages the patient flow of a high volume of clients in a fast-paced environment
• May place outbound calls to schedule follow-up appointments or to engage clients in treatment
• Creates new client profiles and enters demographic information in the electronic health record (EHR)
• Schedules appointments using the electronic scheduling system
• Completes accurate documentation of client visits in the EHR
• Maintains a welcoming lobby and reception area by ensuring spaces remain clean and organized
• Coordinates intakes on a walk-in basis, assists with completion of required documentation and scheduling with providers and counselors to complete intake
• Verifies insurance eligibility and sets up billing in the EHR
• Establishes client payment plans and financial contracts, and posts payments
• Ensures confidentiality of all client and employee information
• Assists in de-escalation of clients using a trauma-informed approach
• Triages client issues to secure the most appropriate solution
• Introduces clients to the Recovery Connect engagement app and assists navigation as needed
• Completes end-of-day tasks, including reconciling deposits and payment records
• Verifies cash in the cash box at the start of shift and reconciles cash count at end of day
• Uses incident reporting procedures for unsafe or problematic incidents involving clients or staff
• Participates in in-service/education regarding Quality Improvement or required job-focused education
• Helps maintain inventory and assist in ordering clinic supplies
• Performs general office duties (document preparation, scanning, faxing, etc.)

Requirements

• High School Diploma/GED
• 1+ year of experience in customer service
• 1+ year of front desk experience, preferably at a hospital front desk or multi-physician practice
• Hospital front desk or multi-physician front desk experience preferred
• Motor Vehicle Record (MVR) clearance and a valid driver’s license; travel may be required depending on location

Skills

• Clear and effective communication with all organizational levels and outside providers
• Basic computer skills, including navigation of electronic health records
• Culturally competent and sensitive to client and employee needs
• Ability to maintain accurate client records and medication administration accuracy
• Strong organizational skills, attention to detail, and problem-solving ability
• Customer service excellence, time management, and teamwork in a fast-paced environment
• Ability to maintain confidentiality to ensure HIPAA and 42 CFR compliance
• Flexibility to work in a changing environment and to work variable hours, including nights, weekends, and holidays

Tools And Equipment

• Telephone, computer, printer, fax, copier
• Internet, web browsers, and Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Electronic health record system

Physical Working Conditions And Office Setting

• Prolonged sitting or standing, bending, stooping, or stretching in an office environment
• Frequent typing and use of computer, keyboard, and telephones
• Regularly lift and/or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds

#CLSTF

About Community Medical Services

CMS is a CARF-accredited addiction treatment program offering outpatient medication-assisted treatment and counseling. Headquartered in Arizona with over 70 treatment clinics in 14 states, CMS is committed to addressing the opioid epidemic in communities where treatment is needed.