Client Services Coordinator

Steinbacher Goodall & Yurchak; Wilkes-Barre (Luzerne County); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Holiday Pay

Jury Pay

Birthday Off

Bereavement Leave

Health insurance

Dental coverage

Vision care

Disability insurance

Life Insurance

Retirement Plan

Gym membership

Student Loan Assistance

Tuition Assistance

Job summary

Steinbacher, Goodall & Yurchak is seeking an organized, personable Client Services Coordinator for our Wilkes-Barre office. The role emphasizes delivering high-quality client service, supporting staff, and ensuring smooth day-to-day office operations in a professional setting.

The ideal candidate is dependable, people-oriented, and capable of prioritizing multiple tasks while communicating courteously with clients and firm members.

Qualifications

• Strong customer service skills with the ability to understand client concerns, build trust, and create a positive client experience.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent attention to detail and problem-solving abilities.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite and virtual meeting platforms.

Responsibilities

• Greet clients and visitors in a professional, friendly, and courteous manner.
• Answer incoming phone calls, direct callers to the appropriate staff member, and communicate messages as needed.
• Conduct follow-up phone calls with potential clients.
• Carry out the triage process with current and potential clients to gather appropriate information for their appointments.
• Assist clients and potential clients with scheduling appointments and initial consultations.
• Organize and maintain calendars for various staff members to ensure appointments are scheduled accurately.

Skills

Customer service

Organizational skills

Attention to detail

Verbal & written communication

Microsoft Office

Video conferencing

Education

High school diploma or GED

Tools

Microsoft Office

Video conferencing platforms

Job description

Steinbacher, Goodall & Yurchak is seeking an organized, personable, and client-focused Client Services Coordinator for our Wilkes-Barre office.

This role is ideal for someone who enjoys working with people, thrives in a professional office environment, and takes pride in creating a welcoming experience for clients. The Client Services Coordinator plays an important role in supporting clients and staff while helping ensure day-to-day office operations run smoothly, professionally, and efficiently.

Position Summary

The Client Services Coordinator provides administrative support while delivering high-quality service to clients, potential clients, and staff members. This position requires strong organization, attention to detail, professionalism, and a commitment to integrity and excellence.

The ideal candidate is dependable, people-oriented, and able to prioritize and follow through on multiple responsibilities while communicating effectively and courteously with clients and members of the firm.

Essential Duties and Responsibilities

• Greet clients and visitors in a professional, friendly, and courteous manner.
• Answer incoming phone calls, direct callers to the appropriate staff member, and communicate messages as needed.
• Conduct follow-up phone calls with potential clients.
• Use firm guidelines to differentiate between qualified and non-qualified prospects based on established criteria.
• Carry out the triage process with current and potential clients to gather appropriate information for their appointments.
• Assist clients and potential clients with scheduling appointments and initial consultations.
• Organize and maintain calendars for various staff members to ensure appointments are scheduled accurately.
• Maintain the reception area in a neat, professional, and orderly manner.
• Sort incoming mail, faxes, and courier deliveries for distribution.
• Assist with preparing files for new clients, including printing labels for folders.
• Prepare and mail correspondence for initial consultations.
• Scan, print, copy, and save documents.
• Serve as a witness for appointments as needed.
• Order tax assessment cards and title searches for clients' real estate.
• Assign tasks for client files.
• Maintain the confidentiality of all client and personnel matters.
• Alert the supervisor, Executive Director, or Attorney Steinbacher to potential threats to the success of the firm.

Qualifications

• High school diploma or general education degree (GED) required.
• Two years of related experience preferred.
• Strong customer service skills with the ability to understand client concerns, build trust, and create a positive client experience.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent attention to detail and problem-solving abilities.
• Exceptional verbal and written communication skills.
• High levelof professionalism, integrity, and discretion.
• Ability to work collaboratively as part of a team while also completing responsibilities independently.
• ProficiencyinMicrosoft Office Suiteand virtual meeting platforms.
• Ability to adapt to a fast-paced, dynamic environment with a positive, solutions-oriented attitude.
• Ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

Based on qualification and experience.

About Steinbacher, Goodall & Yurchak

At Steinbacher, Goodall & Yurchak, our commitment to a solutions-oriented work environment is realized through teams that are bound by mutual respect and accountability and who strive for continuous learning and growth.

Does that sound like an environment you would like to work in? Are you a team player who is eager to learn, solutions-oriented, and reliable? If so, we may have a place for you on our team!

We have offices in Williamsport, State College, Altoona, Wilkes-Barre, Muncy, Wyalusing, and Wysox, Pennsylvania.

Our employee benefits include:

• Paid time off
• Holiday Pay
• Jury Pay
• Birthday Off
• Bereavement Leave
• Health
• Dental
• Vision
• Disability
• Life Insurance
• Retirement Plan
• Gym Membership
• Student Loan Assistance
• Tuition Assistance

Equal Opportunity Employer Statement

Steinbacher, Goodall & Yurchak is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as established by law.