Client Services, Consultant (Public Sector)

Medallia; McLean (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Medallia seeks a Consultant to transform organizational culture through data. This role involves analyzing customer experience data, acting as a trusted advisor, and ensuring clients maximize their use of the Medallia Experience Cloud.

Applicants should have 1+ years of relevant experience and a Bachelor's degree, coupled with strong analytical and technical skills. Join us in empowering exceptional experiences and driving organizational change.

Qualifications

• 1+ years of experience in a client-facing, technical, professional services or closely related role.
• Demonstrated interest in technology, including comfort with technical concepts and self-guided learning.
• Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys.

Responsibilities

• Analyze and interpret customer and employee experience data to identify trends.
• Act as a trusted advisor to ensure clients extract value from the Medallia platform.
• Translate complex business objectives into sustainable technical architectures.
• Oversee account performance, ensuring the solution evolves with client's strategic needs.
• Collaborate with Product and Sales teams to align capabilities with client visions.
• Configure the Medallia platform to meet customer requirements.

Skills

Analytical Mindset

High-Impact Communication

Results Orientation

Javascript

HTML

XML

Education

Bachelor’s degree or equivalent experience

Job description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.

Responsibilities

• Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
• Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
• Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
• Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
• Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.
• Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes.

Qualifications

Minimum Qualifications

• 1+ years of experience in a client-facing, technical, professional services or closely related role
• Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning

Preferred Qualifications

• Technical experience including Javascript, HTML, XML
• Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
• High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
• Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
• Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
• Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
• Ability to understand, synthesize, and translate between business problems and technical concepts

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.