Client Services Associate

MarketAxess Holdings Inc.; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Client Services Associate to enhance client satisfaction and operational support. In this role, you'll be the first line of support for institutional clients, ensuring their onboarding and operational needs are met. You'll engage with clients daily, addressing inquiries and collaborating with various teams to resolve issues effectively. This position offers a dynamic environment where your contributions will directly impact client experiences and operational efficiency. Join a forward-thinking company committed to transforming the financial marketplace and enjoy a range of competitive benefits while making a difference.

Benefits

Free Lunch

Paid Time Off

Generous Parental Leave

401(k) Match

Employee Stock Purchase Plan

Wellness Stipend

Tuition Assistance

Professional Training

Qualifications

• 2+ years in operations or customer service in financial services.
• Series 99 required; excellent communication skills needed.

Responsibilities

• Support clients on MarketAxess platforms and respond to inquiries.
• Collaborate with technology team on system enhancements.

Skills

Client Service

Communication Skills

Detail Oriented

Excel Proficiency

Multi-tasking

Interpersonal Skills

Self-starter

Education

Series 99 Certification

Experience in Financial Services

Tools

MarketAxess Platforms

Trading Systems

Job description

MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.

The Role

The Client Services Associate will provide a central first-line Client Service and Operational Support function for our institutional clients. It is imperative that the Client Services Associate ensures the clients' operational and onboarding requirements are met. There is an additional focus on trading system functionalities, trading protocols and client satisfaction.

How You'll Help Take Us There

• Support Broker/Dealers and investor clients on the MarketAxess platforms
• Proactively respond to client inquiries and requests on a daily basis (reports, user set ups, data changes, etc)
• Liaise with Sales and Dealer Relationship Managers on all client/trading issues
• Work closely with the technology team on system enhancements and releases
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Other client services functions: system demos, installation of trading systems, reporting

What We're Looking for

• 2+ years of previous experience in operations or customer service positions in the financial services sector
• Series 99 required
• Excellent communication skills - written and verbal
• Self-starter and tenacious; ability to motivate others
• Detail oriented and good follow-through
• Desire to be in a client-facing role
• Ability to multi-task
• Proficiency in Excel
• Good interpersonal skills and teamwork

What You Can Expect from Us

• Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks.
• Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
• Generous Parental Leave: Up to 20 weeks fully paid leave
• 401(k): Dollar-for-dollar employer match up to $10K
• Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
• Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
• Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
• Core benefits: Highly competitive medical, dental, and vision programs

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $70,000 USD to $85,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.

All of your information will be kept confidential according to EEO guidelines.