Client Services Associate

Triumph Financial, Inc.; Davenport (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401k plan

Job summary

Triumph Financial, Inc. (TBK Bank) in Davenport, IA is seeking a Client Services Associate who will handle frontline financial transactions, profile customers, and promote tailored bank products to meet community needs.

You will deliver exceptional service, open new accounts, support stop payments and debit card orders, resolve issues, and help achieve branch goals while safeguarding customer information and complying with regulations.

Qualifications

• High school diploma or GED required.
• 18 years of age or older.
• 6–12 months of bank teller or similar customer service experience preferred.

Responsibilities

• Profile new and existing customers and suggest tailored products/services.
• Provide exceptional customer service and exceed expectations.
• Open new accounts with accurate documentation.
• Assist with stop payments, debit card orders, and related requests.
• Take initiative to resolve customer issues and provide prompt feedback.
• Help maintain customer goodwill and contribute to branch goals.

Skills

Customer service

Cross-selling

Sales experience

Attention to detail

Education

High school diploma or GED

Job description

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Triumph Financial, Inc. (NASDAQ: TFIN),is a financial holding company headquartered in Dallas, Texas, offering a diversified line of banking, payments, and factoring services.

Summary

Are you a customer-focused professional with a passion for facilitating accurate financial transactions and building strong relationships? As a Client Services Associate, you'll be at the forefront of our commitment to exceptional customer service. You'll not only provide prompt and accurate financial transactions but also contribute to the development and retention of customer relationships. By profiling new and existing customers, offering insightful advice on bank products and services, and ensuring each customer interaction exceeds expectations, you'll play a key role in fostering customer loyalty and identifying valuable cross-selling opportunities. If you're eager to take initiative, contribute to our retail branch goals, and make a meaningful impact, we invite you to become a part of our team.

Job Description

The Client Services Associate is responsible for providing prompt and accurate financial transactions in accordance with the Bank's policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.

Team Culture

At Triumph Financial, we are a values-driven financial service company focused on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this, we're "Helping People Triumph".

Treating people fairly, handling conflict with grace, and speaking the truth with humility are actions born of our convictions. Correct, consistent daily action shapes our culture, and we work at this diligently.

How You'll Spend Your Time

• Profile new and existing customers, suggesting tailored products/services.

• Provide exceptional customer service, exceeding expectations.

• Open new accounts, ensuring accuracy and timely documentation.

• Assist with Stop Payments, Debit Card Orders, and more.

• Take initiative to resolve customer issues and provide prompt feedback.

• Help maintain customer goodwill and contribute to branch goals.

• Professionally refer customers to various bank departments.

• Safeguard customer info, adhere to regulations, and maintain security.

• Process transactions while maintaining accurate records.

• Contribute to local community and bank-sponsored events.

Education & Experience Requirements

The ideal candidate should have a high school diploma or GED, be at least 18 years old, and preferably possess six to twelve months of bank teller experience. Additional desired qualities include customer service, sales, or cross-selling experience.

Triumph Financial, Inc. and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.