Client Services Associate

Carnegie Private Wealth; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Unlimited PTO

Medical, dental, vision

Job summary

Carnegie Private Wealth is seeking an operations-focused professional in Charlotte, NC to act as the first point of contact for money movements, new accounts, and beneficiary updates. This role emphasizes accuracy and adherence to checklists, ensuring timely, correct processing in coordination with Wealth Advisors.

The ideal candidate has 2–5 years in client service or operations in brokerage or wealth management, plus a detail-oriented mindset.

Qualifications

• Associate's or Bachelor's degree preferred, with licenses sponsored for new hires.
• 2-5 years of client service or operations experience in brokerage, wealth management, or banking.

Responsibilities

• Onboard new clients using checklists and templates from first signature to funded account.
• Open, transfer, and close advisory and brokerage accounts, overseeing asset transfers through completion.
• Process client-requested changes and transactions, including distributions and beneficiary updates.
• Manage advisors' task queue in WealthBox and keep client records current.

Skills

Attention to detail

Phone communication

Team player

Customer service

Education

FINRA licenses 7/63/65/66 (preferred)

Tools

WealthBox

Job description

Compensation and Benefits

The salary range for this position is $70,000-$90,000, commensurate with experience and/or FINRA licensure. Annual bonus target of 10% based on individual and firm performance, paid in September and February. Medical, dental, and vision from day one, plus a 4% match on 401(k) and unlimited PTO.

About Carnegie Private Wealth

Carnegie Private Wealth manages over $2.5 billion for more than 1,400 households. You'll join a team of 7 Client Service Associates, each working directly with 1–2 Wealth Advisors.

About the Role

You'll be the first call when a client needs money moved, an account opened, or a beneficiary changed, and the person advisors trust to get it right the first time. It's an operations seat, not an admin one.

What You'll Do

• Onboard new clients with our checklists and task templates, from first signature to funded account.
• Open, transfer, and close advisory and brokerage accounts, and oversee asset transfers through completion.
• Process client-requested changes and transactions, including distributions, beneficiary updates, and money movement.
• Work your advisors' task queue in WealthBox and keep every client record current.

What Success Looks Like

• By week six, you've worked through our training checklist and are handling your own work, with a teammate double-checking it.
• Advisors hand you a task and stop worrying about it, because they know it'll be done right and on time.

What You Bring

• Associate's or Bachelor's degree preferred; FINRA Series 7 and 63, plus 65 or 66, preferred but not required. We sponsor licensing for new hires.
• 2-5 years of client service or operations experience in brokerage, wealth management, or banking. Serving affluent clients in another industry counts as well.
• A sharp eye for detail. A transposed digit in an account number bothers you.
• You'd rather follow a proven checklist than reinvent it, and you ask when something doesn't fit.
• Warm with clients, efficient on the phone, and happiest as part of a team.
• You want a long-term career in client service, not a stepping-stone to an advisor seat.

Carnegie Private Wealth is an equal opportunity employer. We welcome applicants of all backgrounds.

This search is managed by SpanHR on behalf of Carnegie Private Wealth. You may be contacted by a SpanHR recruiter about your application.