Client Services Assistant

Newaygo County Careers; White Cloud (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Newaygo County Careers seeks a Client Services Assistant to support the Friend of the Court with clerical tasks, client communications, and payment processing. The role includes preparing and filing legal documents, maintaining case files, and entering data into the MiCSES system.

The successful candidate will be the primary daily contact for clients, handling in-person, email, and phone inquiries, while coordinating orientations and assisting staff with office duties.

Qualifications

• High school graduation or equivalent with post-secondary education in business, information processing or related areas is preferred.
• 1-2 years of clerical/secretarial and customer service experience.
• All offers contingent upon passing a background check and drug screening including marijuana.

Responsibilities

• Serves as the primary point of contact for the daily needs of the Friend of the Court clientele.
• Answers client in-person, emails and telephone requests; directs calls to appropriate staff.
• Receives and receipts payments from clients; posts payments to MiCSES; ensures proper case credit.
• Files correspondence, orders, legal documents and other information to case files; retrieves and distributes files.
• Schedules orientation program for Friend of the Court clients and verifies information in MiCSES.
• Performs various clerical and secretarial tasks; supports special projects and reports.

Skills

Clerical skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Friend of the Court is seeking an individual with strong clerical, communication and customer services skills to fill a Client Services Assistant position. The selected candidate prepares and processes orders, legal documents and correspondence; pulls and maintains files; receives payments; and enters case information into a statewide database. This person serves as the primary point of contact for the daily needs of the Friend of the Court clientele.

1. Serves as the primary point of contact for the daily needs of the Friend of the Court clientele. As such, answers client in-person , emails and telephone requests, and directs calls or individuals to appropriate staff. Answers inquiries regarding procedural and/or case information.
2. Responsible for assessing clients at check in for active bench warrants from Newaygo County and/or other counties on MiCSES. Monitors individuals with active bench warrants pending their meeting with an Enforcement Officer. For safety purposes, may notify security and appropriate staff in the event that intervention is required prior to that meeting.
3. Receives and receipts payments from clients and ensures proper case is credited. Adds payments received by mail or from walk-in clients, calculates amount and totals of payments, and verifies accuracy of totals. Posts payments to MiCSES.
4. Files correspondence, orders, legal documents and all other pertinent information to the appropriate case files. Retrieves and distributes case files for various court functions. Maintains the files to ensure that they are in working order, audits files to verify that file requirements are met and periodically assesses the location of files that have been signed out to determine the whereabouts of the file.
5. Schedules mandatory orientation program for Friend of the Court clients and makes notation in MiCSES. Responsible for cross checking each party on the AS400 system in both Circuit and District Court menus for personal protection orders, domestic violence, and assaultive crimes to ensure the safety of the parties and staff during orientation programming. Ensures that clients have the proper, completed paperwork when checking in for orientation programming as required for funding purposes.
6. Performs a variety of other clerical and secretarial tasks such as creating and mailing information packets, copying documents, requesting supplies to be ordered, maintaining office equipment, etc. At the discretion of the FOC Operations Manager, works on special projects and reports generated by MiCSES and/or staff.

Education: High school graduation or equivalent with post-secondary education in business, information processing or related areas is preferred.

Experience: One to two years of clerical/secretarial and customer service experience.

All offers of employment are contingent upon passing a background check and drug screening which includes marijuana.