Client Services Asset Management Lead

General Dynamics Information Technology (GDIT); Arlington (VA); On-site; USD 128,000 - 173,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Professional growth opportunities

Cutting-edge technology you can learn

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) is seeking a Client Services Asset Management Lead to oversee IT hardware asset management in a high-volume environment. You will manage a large, multi-location team, focus on data analysis, budgeting, forecasting, staffing, and service quality to drive improvements.

The role emphasizes leadership of deskside and executive support tooling, strong communication, and the ability to address customer issues while ensuring productive work environments

Qualifications

• Bachelor’s degree in IT, Business Admin, or related field.
• 10+ years in IT hardware asset management in a large enterprise.
• One ITIL 4 Certification (CDS/DSV/HVIT/DPI, Strategist, MP, or SL).
• Excellent written and verbal communication skills.

Responsibilities

• Perform IT hardware asset management in a large enterprise.
• Analyze data to identify trends and optimize spending.
• Manage deskside and executive support tools and processes.
• Lead timelines, customer experience, and workflow allocation.
• Monitor incident metrics and drive prevention actions.
• Support special projects and program management activities.

Skills

Asset management

Asset management software

Data analysis

Project management

Communication skills

Education

Bachelor's degree in IT/Business or related field

Job description

Job Description

We are currently seeking a Client Services Asset Management Lead who will provide oversight in areas IT hardware asset management functions, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.

This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Asset Management Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

How you will make an impact

• Perform IT hardware asset management functions and responsibilities in a large enterprise
• Strong understanding of IT asset management software, inventory management, and data analysis tools crucial.
• Strong organizational and project management skills to handle complex asset lifecycle tasks
• Analyze data to identify trends, optimize spending, and report on asset status
• Monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution.
• Manage and/or support special projects

Required Qualifications

• Bachelor’s Degree in Information Technology, Business Administration, or a related field
• 10+ years of experience as outlined above performing IT hardware asset management functions and responsibilities in a large enterprise.Strong understanding of IT asset management software, inventory management, and data analysis tools crucial.
• One of the following ITIL 4 Certifications is required: ITIL 4 Specialist i.e. (CDS, DSV, HVIT, DPI), ITIL 4 Strategist, ITIL 4 Managing Professional (MP) or ITIL4 Strategic Leader (SL)
• Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers

Location

Onsite in Arlington, VA M-F. Candidate must reside within the DC/MD/Northern VA area.

U.S. Citizenship and a background investigation are required; you must have a current clean financial background. The role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans