Client Services Analyst - Global Loan & Bond Ops

GLAS; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Long service award

Employee Assistance Program (EAP)

Career development support

Holiday entitlement

Job summary

GLAS, a global provider of institutional debt administration services, is seeking a Client Services Analyst in New York to manage operational aspects of client transactions within deadlines. You will be the primary contact for borrowers and lenders, supporting loan trades and settlements across a varied portfolio.

Strong communication and organizational skills are essential. The role involves reviewing agreements, inputting trades into Solvas, and using ClearPar and Excel reporting tools.

Qualifications

• Bachelor’s degree or equivalent is required.
• Inquisitive mindset with a willingness to learn.
• Highly organized and adaptable with a can-do attitude.
• Strong written and verbal communication skills are essential.

Responsibilities

• Support the execution of primary and secondary loan market trades.
• Coordinate trade settlement with counterparties, operations and settlement teams.
• Review trade documentation and agreements for accuracy.
• Input trades into the Solvas platform and ensure data integrity.
• Utilize Excel-based reporting tools for MIS and dashboards.
• Assist with weekly MIS reporting and respond to ad hoc requests.
• Ensure adherence to internal controls and regulatory guidelines.
• Escalate issues to Team Leader or Managers as needed.

Skills

Communication skills

Organization

Time management

Willingness to learn

Prioritization

Education

Bachelor’s degree or equivalent

Tools

Excel reporting tools

Solvas

ClearPar

Job description

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.

GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.

The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Jacksonville, Milan and Rome.

The Role of Client Services Analyst

Client Services is responsible for managing and processing all operational aspects of GLAS client transactions within specific deadlines. Each team member has responsibility for a specific portfolio of traded Loans and is the primary operational contact for the Borrowers and Lenders on these transactions.

Key Responsibilities

• Support the execution of primary and secondary loan market trades.
• Coordinate the trade settlement process with counterparties, operations, and settlement teams.
• Review trade documentation, assignment agreements, and participation agreements for accuracy.
• Input trades into the Solvas loan platform, ensuring data integrity and accuracy.
• Utilize the ClearPar trading platform and Excel-based reporting tools.

Reporting & Administrative Support

• Assist with the preparation of weekly MIS reports.
• Respond to ad hoc requests from the trading team and senior management.
• Deal with audit requests in a timely and accurate manner.

Risk, Compliance & Escalation

• Ensure adherence to internal controls, compliance requirements, and regulatory guidelines.
• Conduct due diligence relating to potential fraud, money laundering, and both financial and reputational risks to GLAS.
• Escalate relevant matters promptly to the Team Leader and/or Managers.

Training & Development

• Train with Senior Client Services team members to gain an understanding of daily workflows, processes, and best practices.

Person Specification

• Bachelor’s degree or equivalent
• Willingness to learn and have an inquisitive nature
• Highly organized and adaptable with a “can do” positive attitude
• Self-motivation and effective time management
• Good written and verbal communication skills
• Ability to effectively manage priorities while balancing competing demands and deadlines
• Base salary + bonus
• Long service award
• Employee Assistance Program (EAP)
• Career development and study support
• Good holiday entitlement

Our people are at the heart of GLAS's success. We are committed to attracting, developing and retaining talented individuals in an environment built on inclusivity, diversity and opportunity. We believe that diverse perspectives drive innovation, encourage meaningful discussion and help us deliver the best outcomes for our clients.

We are passionate about supporting our employees' career development and long-term success. Our culture is underpinned by our core values of Excellence, Client Centricity, Collaboration and Innovation, which guide the way we work, support our clients and achieve results together.

At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop and thrive, regardless of background or experience. We believe that fostering an inclusive workplace strengthens our business, our people and the service we provide to our clients