Client Services

Pace® Life Sciences; Raleigh (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Pace Analytical is seeking a dedicated team member to join our lab support team in Raleigh, NC. You will assist with daily lab operations, stock materials, and help prepare and process samples while maintaining safety and accuracy.

You will support analytical testing, document results, handle samples, and ensure compliance with policies. Strong communication and customer service are essential for interacting with staff and customers.

Qualifications

• High school diploma or equivalent; 1 year lab experience preferred.
• Ability to perform basic lab support duties and data entry.
• Strong communication and customer-service skills.
• Willingness to work in lab and office environments.

Responsibilities

• Stock materials and maintain clean, safe work areas.
• Support analytical testing and document results.
• Transport and manage lab samples and materials.
• Ensure compliance with policies and regulations.
• Assist in reviewing lab policies and process improvements.

Skills

Lab support

Customer service

Team member

Communication

Problem solving

Safety compliance

Education

High school diploma or equivalent

1 year lab or environmental experience

Tools

Laboratory equipment

Job description

Shift: Monday-Friday 8am -5pm

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

SUMMARY

Responsible for providing assistance, preserving, preparing, processing and maintenance of lab samples, which involve knowledge on fundamental lab support policies, programs and practices while completing appropriate forms, documents and databases. May include various forms of samples, such as environmental, biological, chemical, and related areas.

ESSENTIAL FUNCTIONS

• Prepares lab for daily operations, including stocking materials, equipment, safety, cleanliness, and related areas.
• Supports analytical testing process using standard lab support knowledge in the collection and review of conditions, including preserving samples, completing sample preparation, documenting and communicating results.
• Picks up, transports, and maintains results, samples, documents, materials and other items as needed.
• Disposes of laboratory materials and samples using well established guidelines and instructions.
• Reviews, completes and processes standard degrees of logs, documents, databases, and related materials and information.
• Provides fundamental support in the application and assistance to staff and management regarding lab support policies, programs and practices.
• Provides support researching issues and developing recommendations to resolve process, department and related customer issues.
• Assists in the review and implementation of lab support policies, practices and programs to meet organizational, operations and management needs.
• Assists with ensuring compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience: High school diploma or equivalent; experience in related work is preferred; OR an equivalent combination of education, training and experience. One year of experience in a lab or environmental setting is preferred.

Required Certificates, Licenses, and Registrations

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• None Required

Required Knowledge

• Fundamental principles, practices and techniques of lab support.
• Customer service principles and practices.
• Understanding of the daily administration of lab support programs, policies and procedures.
• Fundamental methods to resolve lab support or technical problems, questions and concerns.
• Ability to learn standard applicable organizational policies and procedures on sample maintenance.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills

• Performing fundamental lab support duties in assigned areas.
• Providing standard support within varied lab testing.
• Providing customer service.
• Serving as a team member working with customers and projects.
• Operating in a both a team and individual contributor environment.
• Interpreting, applying and explaining organizational policies and procedures.
• Maintaining databases, forms, documents and related informati0n.
• Using initiative and judgment within established department policies and procedures.
• Using tact, discretion and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to groups and peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT

Work is performed in lab and office settings. Work is subject to exposure to blood or bodily fluids, chemicals, fumes, gasses, noxious odors and related items in a lab and environmental setting.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.