Client Service Support Coordinator

PICS Telecom International; City of Rochester (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

PICS Telecom International is seeking a Client Service Support Coordinator in New York to manage incoming telecom equipment and data flow across projects. The role requires careful handling of inventory, accurate data entry, and timely communication with internal teams and customers.

Ideal candidates will be detail-oriented, dependable, and capable of multitasking in a fast-paced warehouse environment, ensuring smooth project progression from receipt to disposition.

Qualifications

• Comfortable using multiple software applications for tracking and updates.
• Strong attention to detail and dependable team player.
• Ability to multitask and work independently with minimal supervision.

Responsibilities

• Access internal and external software to prepare for incoming work.
• Update databases with client and project details for tracking.
• Inspect inventory for accuracy and integrity of parts entered.
• Separate equipment per disposition lists.
• Relocate equipment within the warehouse as needed.
• Support process automation to improve efficiency and reliability.
• Collaborate with operations, sales, and customers to follow guidelines.

Skills

Attention to detail

Team player

Multitasking

Self-sufficient

Communication

Job description

The Client Service Support Coordinator is responsible for executing both physical and administrative tasks to manage the receipt and disposition of telecom equipment from a variety of projects assigned to PICS by our customers.

To be successful in this role, the candidate will be comfortable utilizing various software applications, have strong attention to detail, be a dependable team player, be able to multi-task, and be self-sufficient.

The CSS Coordinator will be responsible for the accurate handling of incoming equipment from PICS Investment Recovery partners. This may include but is not limited to: Monitoring internal and external systems to determine incoming work, inventorying individual items included in each delivery, ensuring that it is accurately captured in the inventory application tool, handling equipment with appropriate care, maintaining accuracy of data inputs, preparing equipment for the next phase of the project.

The ability to communicate across departments and with customer contacts is critical to ensure a smooth workflow and timely updates.

ESSENTIAL FUNCTIONS:

• Access internal and external software applications to prepare for incoming work.
• Update and maintain internal and external databases with relevant client and project details for tracking and coordination.
• Review and inspect inventory to assure accuracy and integrity of parts input into inventory system
• Separate equipment as determined by disposition lists.
• Relocate equipment in the warehouse as needed.
• Participate in automation of processes to make them more efficient and reliable.
• Interact with operations, sales, and customers as required to ensure adherence to process guidelines.