Client Service Specialist in Poulsbo, Washington

Jambalaya Group; Poulsbo, Northern (WA, KY); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Paid holidays

Professional development and licensing

Job summary

Sage Advisor Group, a private wealth advisory practice of Ameriprise Financial Services, LLC, is seeking a Client Service Specialist to support clients, advisors, and daily operations in-person at our Poulsbo, WA office.

This role offers hands-on training, a collaborative team environment, and a chance to grow in financial planning and client service skills. Prior financial services experience is not required, with a focus on exceptional client experiences.

Qualifications

• Friendly, professional and client-focused.
• Organized, dependable and detail-oriented.
• Strong verbal and written communicator.
• Comfortable learning new technology and software applications.
• Able to prioritize tasks and manage multiple responsibilities.
• Proactive problem-solver who takes initiative and follows through.
• Maintain confidentiality when handling sensitive client information.
• Collaborative, small-office environment.

Responsibilities

• Serve as a primary point of contact for clients by responding to requests and answering incoming phone calls.
• Document client interactions and maintain accurate information using client relationship management software.
• Manage appointments, calendars, reminders, and client follow-up items.
• Prepare reports, forms, and documents for client meetings.
• Prepare and process client paperwork, including scanning, filing, and maintaining electronic records.
• Assist with onboarding new clients and establishing client accounts.
• Process client service requests, account maintenance items, and money movement requests.
• Maintain accurate records and compliance documentation.
• Troubleshoot and resolve issues using internal systems, available resources, and vendor support teams.
• Coordinate client events and educational workshops.
• Order office supplies and help maintain an organized, professional office environment.
• Assist with special projects and other administrative responsibilities as needed.
• Collaborate with advisors and team members to provide an exceptional client experience.

Skills

Customer-focused

Organized

Effective communicator

Tech-savvy

Multi-tasking

Confidentiality

Team player

Education

Associate's degree or higher

Tools

Microsoft Office

Job description

Client Service Specialist

Sage Advisor Group | Poulsbo, WA | Full-Time | In Person

Schedule: Monday-Friday, 9:00 a.m. - 5:30 p.m.

Build a Career in Client Service & Financial Planning

Sage Advisor Group, a private wealth advisory practice of Ameriprise Financial Services, LLC, is an established financial planning practice focused on helping clients make informed financial decisions and feel confident about their financial future. We are seeking a Client Service Specialist to support clients, advisors, and the day-to-day operations of the practice while helping deliver an exceptional client experience.

This is an excellent opportunity for someone who enjoys helping people, staying organized, learning new skills, and working as part of a collaborative team. Prior financial services experience is not required. We provide hands-on training and support to help you learn the role and develop your skills. An interest in financial planning, investing, and the stock market is a plus.

The Client Service Specialist will serve as an important part of the practice, providing day-to-day client support, coordinating administrative activities, maintaining accurate records, and assisting advisors with client meetings and service needs. The ideal candidate is professional, dependable, detail-oriented, and committed to providing outstanding service.

Responsibilities

• Serve as a primary point of contact for clients by responding to requests and answering incoming phone calls.
• Document client interactions and maintain accurate information using client relationship management software.
• Manage appointments, calendars, reminders, and client follow-up items.
• Prepare reports, forms, and documents for client meetings.
• Prepare and process client paperwork, including scanning, filing, and maintaining electronic records.
• Assist with onboarding new clients and establishing client accounts.
• Process client service requests, account maintenance items, and money movement requests.
• Maintain accurate records and compliance documentation.
• Troubleshoot and resolve issues using internal systems, available resources, and vendor support teams.
• Coordinate client events and educational workshops.
• Order office supplies and help maintain an organized, professional office environment.
• Assist with special projects and other administrative responsibilities as needed.
• Collaborate with advisors and team members to provide an exceptional client experience.

Background Check

Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Equal Opportunity Employer

Sage Advisor Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics under applicable federal, state, or local law.

Qualifications

The ideal candidate will be:

• Friendly, professional, and genuinely client-focused.
• Organized, dependable, and detail-oriented.
• A strong verbal and written communicator.
• Comfortable learning new technology and software applications.
• Able to prioritize tasks and manage multiple responsibilities effectively.
• A proactive problem-solver who takes initiative and follows through.
• Able to maintain confidentiality when handling sensitive client information.
• Comfortable working in a collaborative, small-office environment.

Preferred Qualifications:

• Associate's degree or higher preferred.
• Prior customer service experience preferred.
• Experience with Microsoft Office applications.
• Financial services industry experience is a plus, but not required.

Compensation & Benefits

• Starting pay $25.00 - $28.85/hourly, depending on experience – non-exempt
• Health benefits/HRA
• 401(k)
• Paid time off
• Paid holidays
• Professional development and licensing support