Client Service Specialist, EB

HMA Group Holdings, LLC; Waukee (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous time off

Volunteer time off

Diversity & Belonging programs

Job summary

Holmes Murphy is seeking a Client Service Specialist to join our Employee Benefits team in Waukee, IA. The role focuses on supporting client accounts, assisting with benefits implementations and renewals, and drafting proposals for carrier review, all while collaborating with sales and service teams.

The position requires a high school diploma, at least 1 year of relevant administrative or customer service experience (insurance industry preferred), and an active Life & Health license or ability

Qualifications

• Education: High school diploma; college degree preferred.
• Experience: Minimum 1 year of administrative, customer service, or office experience, preferably in the insurance industry [at a brokerage or provider organization].
• Licensing: Active state specific Life & Health Insurance agent’s license required or the ability to acquire license within three months of hire.
• Technical Competencies: Proficiency in workflow and systems to ensure compliance and deliver high-quality client experience.

Responsibilities

• Assist in managing client accounts and provide support to internal service team.
• Support the implementation and renewal process of employee benefit programs by gathering needed information, submitting to carriers, and preparing proposals to clients.
• Draft Request for Proposals (RFPs) for review by appropriate senior service team member, make requested edits to RFPs, distribute RFPs to insurance carrier market, ensure timely response by insurance carriers, summarize insurance carrier proposals for review by appropriate senior service team member.
• Assist sales and service teams with preparation/creation of materials for presentations.
• Communicate daily with insurance companies, vendors and internal teams to ensure proper administration of accounts (including contract concerns, underwriting issues, claim situations, etc).
• Follows up on outstanding issues or client requests in a timely manner.
• Interact with clients under the guidance of senior team members.
• May be responsible for answering client employee questions and attending open enrollment meetings and other presentations.
• Additional responsibilities as assigned.

Skills

Customer service

Administrative support

Office coordination

Education

High school diploma

College degree preferred

Job description

Job Description: We are looking to add a Client Service Specialist to join our Employee Benefits team in Waukee, IA. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

Essential Responsibilities

Assist in managing client accounts and provide support to internal service team. Support the implementation and renewal process of employee benefit programs by gathering needed information, submitting to carriers, and preparing proposals to clients. Draft Request for Proposals (RFPs) for review by appropriate senior service team member, make requested edits to RFPs, distribute RFPs to insurance carrier market, ensure timely response by insurance carriers, summarize insurance carrier proposals for review by appropriate senior service team member. Assist sales and service teams with preparation/creation of materials for presentations. Communicate daily with insurance companies, vendors and internal teams to ensure proper administration of accounts (including contract concerns, underwriting issues, claim situations, etc). Follows up on outstanding issues or client requests in a timely manner. Interact with clients under the guidance of senior team members. May be responsible for answering client employee questions and attending open enrollment meetings and other presentations. Additional responsibilities as assigned.

Qualifications

Education: High school diploma; college degree preferred. Experience: Minimum 1 year of administrative, customer service, or office experience, preferably in the insurance industry [at a brokerage or provider organization]. Licensing: Active state specific Life & Health Insurance agent’s license required or the ability to acquire license within three months of hire. Technical Competencies: Technical competencies in the insurance field involve a strong grasp of insurance principles and practices to meet client needs, including risk transfer and financial aspects. Proficiency in workflow and systems is essential for ensuring compliance and delivering a high-quality client experience. Effective client management requires understanding client needs, prioritizing tasks, and providing proactive and impactful solutions.

About Us

Here’s a little bit about us: In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization’s success by effectively influencing and uplifting team members.

Benefits

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
• Consistent merit increase and promotion opportunities — Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Immigration

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.

Equal Opportunity

Holmes Murphy & Associates is an Equal Opportunity Employer.

Additional Information

There’s No Place Like Holmes! You'll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also: Grow Your Career – An abundance of opportunity awaits! Our independence gives our growing and dynamic organization the freedom to create an environment where talent mobility thrives — whether that means career progression, expanding your skill set, or transferring to another Holmes Murphy office.

Learn… On Us – We believe in building the best experts in the industry, supported through a variety of benefits like continuing education and tuition reimbursement. Share in Our Success – Our privately held structure allows us to share our collective success in ways that matter. One of the many ways is through our 401(k)-profit share, which is distributed to all employees regardless of their own contributions! Take Time to Recharge – We offer generous time off, including a Health Matters Day, Celebrate Day (for your birthday!), Diversity Day, Volunteer Time Off, and paid parental leave. And yes, we encourage you to take time away!