Client Service Specialist

Waldron Private Wealth; Wayne (PA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Waldron Private Wealth in Wayne, PA is seeking a Client Service Specialist to provide operational and administrative support to the Client Services department, delivering concierge level service for the firm's high net-worth clients.

You will build client relationships, manage onboarding and account openings, and coordinate transactions while ensuring accurate records in our CRM and with custodians. Collaboration with accountants, attorneys, trustees, and financial entities is essential.

Qualifications

• Bachelor’s Degree in finance or related field.
• Minimum of three (3) years of experience within the financial industry.
• Minimum of one (1) year of experience with investment accounts, retirement accounts, hedge funds, private equities, trust accounts, LLCs and/or LPs.
• Minimum of one (1) year of experience working with Salesforce, Sharepoint, Wealthscape, and VeoOne preferred.

Responsibilities

• Build and maintain strong client relationships to ensure retention and client satisfaction.
• Gather, research, and resolve standard client related issues and concerns; for more complex issues, work with guidance from a Client Service Team Lead.
• Implement financial planning strategies including IRA contributions/conversions, 401k rollovers, life insurance, gifting, charitable contributions, etc.
• Manage onboarding of new clients by facilitating or overseeing account openings, transfer requests and account reconciliations for various entities.
• Set up and maintain client transactions within the custodian system via check, EFT, wire transfer, etc.
• Collaborate with firm employees and external professionals to serve client needs.
• Create and maintain accurate client records in the CRM and with custodians.
• Oversee and track liquid assets/accounts including alternative assets and hedge fund holdings.
• Create, analyze, and distribute reports from custodian and data platforms for internal and external customers.
• Track and verify client/prospect pipeline activity.

Skills

Client relationships

Customer service

CRM proficiency

Education

Bachelor’s degree in finance

Tools

Salesforce

Wealthscape

VeoOne

SharePoint

Job description

Waldron Private Wealth (Waldron) is looking for a Client Service Specialist to provideoperational and administrative assistance to the Client Services (CS) Department andconcierge level administrative service for the firm’s high net-worth clients.

In this role you will:

1. Build and maintain strong client relationships to ensure retention and client satisfaction.


2. Gather, research, and resolve standard client related issues and concerns. To resolve more complex client related issues and concerns, work with the guidance of a Client Service Team Lead.


3. Implement financial planning strategies including, but not limited to, IRA contributions/conversions, 401k rollovers, life insurance, gifting, charitable contributions, etc.


4. Manage the onboarding process of new clients by facilitating or overseeing account openings, transfer requests and account reconciliations for individual’s Trusts, LLCs, LPs, etc.


5. Set up and maintain various client transactions (e.g. cash management, insurance, tax payments, real estatetransactions, payments, receivables, etc.) within the custodian system via check, EFT, wire transfer, etc.


6. Collaborate with other firm employees and external accountants, attorneys, centers of influence individuals,trustees, and financial entities involved in the process to serve the needs of the client.


7. Create and maintain accurate client records (e.g. contact details, client document filing, etc.) in our CRM and with our custodians and third-party providers.


8. Oversee and track liquid assets/accounts including, but not limited to, alternative assets, hedge fund holdings, etc.


9. Create, analyze, and distribute various reports from custodian and data aggregation platforms for internal andexternal customers.


10. Track and verify client/prospect pipeline activity.

Experience/Education Requirements:

1. Bachelor’s Degree in finance or related field required. Demonstrated related experience may besubstituted for required education.


2. Minimum of three (3) years of experience within the financial industry required.


3. Minimum of one (1) year of experience with investment accounts, retirement accounts, hedgefunds, private equities, trust accounts, LLC’s and/or LP’s required.


4. Minimum of one (1) year of experience working with Salesforce, Sharepoint, Wealthscape, andVeoOne preferred.