Client Service Specialist

BOK Financial; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

BOK Financial Wealth Management is seeking a Client Service Specialist to provide operational, administrative, and sales support to Financial Consultants. You will handle documentation, information gathering, and client servicing with a focus on accuracy and client-first service.

Ideal candidates have a Finance/Economics background, FINRA approvals, and hands-on experience in investment sales/operations, along with strong communication and organization skills.

Qualifications

• Bachelor's degree in Finance or Economics.
• 3–4 years' experience in investment sales/operations; or 5–7 years' equivalent work experience.
• FINRA Series 7, 63 or 66 required.
• Knowledge of banking practices and policies including loan documentation and deposits.
• Excellent interpersonal, verbal, and written communication skills.
• Strong customer relations and sales skills.

Responsibilities

• Maintain knowledge of advisor's client base to deliver high-quality service and support marketing efforts.
• Respond to client inquiries on investment products and resolve issues to prevent escalations.
• Use multiple systems to provide pricing, comparisons, and execute trades when advisors are unavailable.
• Process trade tickets accurately and support basic financial guidance for retail clients.
• Open and maintain client accounts in compliance with Books and Records standards.
• Manage money movement and account servicing transactions with custodians and external firms.
• Prepare client presentations and materials highlighting market trends, investment strategies, and supporting data.

Skills

Customer service

Sales skills

Communication

Organization

PC skills

Education

Bachelor's degree in Finance or Economics

Tools

Trading platforms

Job description

Summary

For more than a century, BOK Financial Wealth Management has grown alongside its clients, establishing itself as a leader in the financial world with cutting‑edge products that rival the biggest banks. Their dedication to building lasting relationships with both institutional and personal clients sets them apart. Committed to creating value, they offer diverse, personalized, and responsive services, along with innovative and value‑added offerings, delivering excellence and fostering growth for investors, employees, and the community.

Job Description

The Client Service Specialist is primarily responsible for operational, administrative, and sales support to the Financial Consultants, who provide investment services to clients. Performs daily servicing activities, which involve documentation, information gathering, and compiling, works under general supervision. This position is to ensure all operational functions are processed efficiently with limited errors, putting the needs of the client first and providing exceptional service every single time.

How You'll Spend Your Time

• You will maintain strong knowledge of each advisor's client base to deliver consistent, high-quality service and support marketing efforts.
• You will respond to client inquiries on investment products while proactively resolving issues to prevent escalations.
• You will use multiple systems to provide pricing, comparisons, and execute trades when advisors are unavailable.
• You will process trade tickets accurately and use planning tools to support basic financial guidance for retail clients.
• You will open and maintain client accounts in compliance with Books and Records standards while keeping profiles current.
• You will manage money movement and account servicing transactions while coordinating with custodians and external firms to resolve issues.
• You will prepare client presentations and materials highlighting market trends, investment strategies, and supporting data.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor's Degree in Finance or Economics and 3-4 years' experience investment sales/operations; or 5-7 years' equivalent work related experience.

Required: FINRA Series 7, Series 63 or Series 66.

• Thorough knowledge and understanding of banking practices and policies, including loan documentation requirements and regulations, and deposit account opening and regulations.
• Knowledge of bonds and securities and their related tax implications.
• Working knowledge and understanding of BOKF's commercial products and services.
• Excellent PC skills including appropriate systems usage.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent customer relations and sales skills.
• Excellent organization skills; ability to handle multiple tasks simultaneously in a competent and professional manner.

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.