Client Service Specialist

Valley National Bank; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Valley National Bank is seeking a client services professional to manage the client journey, focusing on onboarding for deposit accounts and treasury services. The role will act as the primary contact within the market, taking ownership of requests and ensuring timely, accurate service while collaborating with internal partners to align on client needs.

The position also emphasizes advocacy for the client and pursuing cross-sell opportunities to relevant lines of business.

Responsibilities

• Manage the client journey to ensure exceptional services with quick and accurate turnaround times, including onboarding for deposit accounts and treasury services; escalate research requests as needed.
• Identify customer needs and take proactive steps to maintain positive experience.
• Act as the main point of contact for clients within the assigned market vertical and own completion of requests.
• Foster collaboration with internal business partners to ensure consistent communication and alignment.
• Advocate for the client and ensure continuity of care when additional internal expert involvement is required.
• Identify cross-sale opportunities to appropriate line of business partners.

Job description

Responsibilities include but are not limited to:

• Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests.
• Identify customer needs and take proactive steps to maintain positive experience.
• Act as the main point of contact for clients within assigned market vertical and take ownership of completion of request.
• Foster a culture of partnership and collaboration with internal business partners to drive consistent communication and alignment.
• Liaise and advocate on behalf of the client and ensure a continuation of care when additional internal expert involvement is needed.
• Identity cross sale opportunities to appropriate line of business partners.