Client Service Specialist

MAI Capital Management; Madison (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Health Savings Account

Paid Maternity Leave

Paid Parental Leave

Tuition Reimbursement

Job summary

MAI Capital Management in Madison, Connecticut, is looking for an experienced professional to join their Wealth Management Group. The role emphasizes high-quality client service and operational support, including managing account-related services and onboarding for MAI Wealth Management clients. Ideal candidates will have 2-6 years of experience in a client service or operations setting. Benefits include medical, dental, and vision insurance, 401(k), and discretionary bonuses.

Qualifications

• 2 – 6 years of client service or operations experience within wealth management.
• Strong proficiency in Microsoft Office Suite, especially Excel, Outlook, and Word.
• Solid understanding of financial account types and investment products.

Responsibilities

• Serve as a primary point of contact for client service needs.
• Manage day-to-day client service requests.
• Oversee new account onboarding from initiation to completion.
• Prepare and process client documentation related to investment advisory agreements.

Skills

Client service orientation

Organizational skills

Communication skills

Proficiency in Microsoft Office Suite

Problem-solving skills

Education

Bachelor’s degree or equivalent professional experience

Tools

CRM systems

Job description

GENERAL JOB DESCRIPTION

Active member of the Wealth Management Group responsible for delivering high-quality client service and operational support. Manages account-related service, onboarding, and ongoing maintenance for MAI Wealth Management clients.

MAJOR DUTIES AND RESPONSIBILITIES

• Serve as a primary point of contact for client service needs, delivering timely, responsive, and professional support
• Manage day-to-day client service requests, ensuring accurate and efficient resolution of all account-related matters
• Coordinate and execute client money movement requests, including wires, journals, and transfers, in accordance with firm policies and procedures
• Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents
• Oversee new account onboarding from initiation through completion, ensuring all documentation, compliance, and operational requirements are met
• Maintain client accounts, including account openings and closures, transfers, updates, and ongoing maintenance of account records
• Prepare and process client documentation, including investment advisory agreements, investment policy statements, and related materials
• Partner with Wealth Managers and internal teams to support client servicing, reporting, and account administration
• Ensure proper billing setup and maintenance in accordance with client agreements and firm standards
• Generate and deliver client communications related to account setup, servicing, and ongoing requests in a clear and professional manner
• Maintain accurate client records and documentation within internal systems, including CRM and portfolio reporting tools
• Coordinate with Operations and custodians to resolve account issues, discrepancies, and service requests
• Monitor account activity and proactively identify and address potential issues or service needs
• Update CRM systems to support client communications, mailings, and firm-wide initiatives
• Identify opportunities to improve workflows and enhance operational efficiency and client experience
• Participate in team initiatives and special projects, as needed

EXPERIENCE / CREDENTIALS

• Bachelor’s degree and/or equivalent professional experience
• 2 – 6 years of client service or operations experience within wealth management, brokerage, or financial services
• Strong proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
• Experience with CRM systems
• Solid understanding of financial account types, investment products, and account structures
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills, both written and verbal, with strong client service orientation

COMPETENCIES

• Thrives in a fast-paced and dynamic team-based environment
• Passionate about service for clients
• Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices
• Driven and resourceful to find answers to client account requests
• Ability to expedite and prioritize requests from clients and sales team for best execution
• Strong organizational skills: ability to analyze, interpret data/instructions, and knows to ask questions
• Organized, detail-oriented, and able to multitask and meet deadlines
• Possesses industry business acumen
• Strong verbal and written communication and interpersonal skills
• Tax, Banking, and Investment knowledge a plus
• Motivated to learn about all areas of the division and firm as part of a growing and fast paced team
• Experience working on interdepartmental teams
• Professional demeanor, superb work ethic, high level of personal ethics and integrity

FEATURED BENEFITS

• Discretionary Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Health Savings Account
• Paid Maternity Leave
• Paid Parental Leave
• Tuition Reimbursement