Client Service Specialist

RiverSource Life Insurance Company; Lansing (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

RiverSource Life Insurance Company is seeking a Client Service Specialist to provide on-site front desk support, greeting clients and handling client service requests. You will log correspondence, deposits and maintain client files, while assisting advisors with meetings and marketing activities.

The role offers in-person collaboration, licensing support opportunities, and a fast-paced environment requiring strong communication and client focus in Lansing, MI.

Qualifications

• Associate degree (2-year) or equivalent; 1–3 years relevant experience.
• Ability to maintain confidentiality and work with limited direction.
• Excellent interpersonal and communication skills; strong client service focus.

Responsibilities

• Answer phones, greet clients, and address service requests.
• Log correspondence, deposits, maintain client files, handle expenses.
• Assist advisors by preparing meetings and following up.
• Support marketing programs and events for the practice.

Skills

Interpersonal skills

Written and verbal communication

Confidentiality

Customer service

Multitasking

Education

Associate degree or equivalent

Bachelor’s degree or equivalent

Job description

Client Service Specialist### Client Service SpecialistApply: On-Site: Lansing, Michigan: Full time: Posted Today: End Date: November 23, 2026 (30+ days left to apply): R26\\_4257**About Our Company**We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.**Job Description**At Ameriprise Financial, we take pride in providing our clients with a personalized experience every step of the way! If you prosper in an environment where you can help others and enjoy crafting a positive impact on client’s overall experience, we invite you to take your career to the next level by applying to join our team today. As a Client Service Specialist, you will be responsible for conducting all administrative responsibilities for front desk support and provide practice management support for one or more advisors or leaders. Looking to advance your career further through licensing? We are dedicated to your career development through training, mentoring and licensing support — it's all about helping you effectively develop to reach your full potential!**Key Responsibilities*** Responsible for reception support including answering phones, greeting clients and addressing client service requests.* General administrative duties performed may include logging correspondence and check deposits, maintenance of client files, office supply management, processing expense reports, initiating maintenance requests, scheduling wholesalers and supporting branch seminar events.* Practice Support responsibilities may include delivery of the Ameriprise Client Experience, introducing clients to the digital experience, scheduling client appointments and entering new and existing client data into various applications.* Assist advisor(s) in preparation or follow-up to client meetings and supporting the practice's marketing programs (events, go-social, MOD, etc.).**Required Qualifications*** Associate (2-year) degree or equivalent.* 1-3 years Relevant Experience Required.* Able to maintain confidentiality, demonstrate professionalism, and operate under limited/minimal direction.* Excellent interpersonal skills to interact effectively with clients.* Effective shown written and oral communication skills.* Ability to function in fast-paced environment, maintain operational quality, ability to balance multiple priorities.* Understanding of a financial advisors practice.**Preferred Qualifications*** Bachelors degree or equivalent* Understanding of business basics (profitability, negotiation), ability to work directly with clients to understand, resolve and detail any and all requests, informational updates and concerns. **Visa Sponsorship**Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).**In-Office Collaboration**We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.**Full-Time/Part-Time**Full time**Exempt/Non-Exempt**Non-Exempt**Job Family Group**Business Support & Operations**Line of Business**AAG Ameriprise Advisor Group*Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.**We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.*