Client Service Specialist

Jobtailor; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking an administrative operations assistant in Houston to manage CRM data, enroll customers, and coordinate procurement-related tasks. You will support multiple departments and help drive operational efficiency within a deregulated energy market.

Ideal candidates have an associates degree and 2+ years in a retail energy setting, with strong organizational skills and experience using EDGEonDemand and Microsoft Office.

Qualifications

• Associates degree preferred in administration, operations, accounting or related field.
• 2+ years Retail energy provider experience (ERCOT and PJM Markets).
• Experience with complex processes and personnel management.
• Experience with EDGEonDemand.com CRM is a plus.

Responsibilities

• Maintaining data integrity by properly setting up sales deals in the CRM platform (EDGEonDemand).
• Preparing bid sheets, contracting, and enrollment of customers.
• Handling incoming and outgoing correspondence.
• Assisting with data integrity and providing general administrative support to the operations team.
• Managing electricity and natural gas accounts in all deregulated territories.
• Collaborating with other departments to streamline processes and enhance efficiency.
• Contributing to special projects to enhance operational effectiveness.
• Assisting in research and data gathering for operational analysis.
• Preparing reports and presentations for management meetings.
• Providing general administrative support to the Director-Procurement Operations, Principals, and Director-Energy Markets as needed.

Skills

EDGEonDemand CRM Experience

Retail Energy Provider Experience

Data Integrity Management

Microsoft Office Proficiency

Organizational Skills

Education

Associates Degree in Administration

Associates Degree in Operations Management

Associates Degree in Accounting

Tools

EDGEonDemand

Microsoft Office

Job description

• Maintaining data integrity by properly setting up sales deals in the CRM platform (EDGEonDemand)
• Preparing bid sheets, contracting, and enrollment of customers
• Handling incoming and outgoing correspondence
• Assisting with data integrity and providing general administrative support to the operations team
• Managing electricity and natural gas accounts in all deregulated territories
• Collaborating with other departments to streamline processes and enhance overall efficiency
• Contributing to special projects and initiatives aimed at enhancing operational effectiveness
• Assisting in conducting research and gathering data for operational analysis
• Aiding in the preparation of reports and presentations for management meetings
• Providing general administrative support to the Director-Procurement Operations, Principals, and Director-Energy Markets as needed

Requirements

• Associates Degree in administration, operations management, accounting, or other related fields preferred
• 2+ years Retail energy provider experience (ERCOT and PJM Markets)
• Experience with complex processes and personnel management.
• Experience with EDGEonDemand.com CRM a plus.
• Ability to multitask, as well as set priorities and meet deadlines.
• Strong organizational and multitasking skills with superior attention to detail.
• Proficiency in Microsoft Office and other relevant software applications.

Core Competencies

Demonstrates expertise in managing electricity and natural gas accounts within deregulated territories, while ensuring data integrity and providing administrative support. Proficient in utilizing CRM platforms like EDGEonDemand and Microsoft Office to enhance operational efficiency and support management initiatives.

Highest-signal resume keywords

• EDGEonDemand CRM Experience
• Retail Energy Provider Experience
• Data Integrity Management
• Microsoft Office Proficiency
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Data Integrity Management
• Bid Sheet Preparation
• Contracting
• Customer Enrollment
• Operational Analysis
• Report Preparation
• Presentation Preparation
• Process Streamlining
• Personnel Management
• Multitasking

Soft Skills

• Attention to Detail
• Strong Organizational Skills
• Ability to Multitask
• Setting Priorities
• Meeting Deadlines

Certifications & Qualifications

• Associates Degree in Administration
• Associates Degree in Operations Management
• Associates Degree in Accounting

Industry Keywords

• Retail Energy Provider
• ERCOT Markets
• PJM Markets
• Deregulated Territories

Tools & Technologies

• EDGEonDemand
• Microsoft Office