Client Service Representative – Stone Ridge

Banfield Pet Hospital; San Antonio (TX); On-site; USD 19,000 - 23,000; Full time

Job summary

Banfield Pet Hospital in San Antonio is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and to support the veterinary team. You will help ensure smooth operations, effective communication, and a welcoming environment that encourages visits and referrals.

This role focuses on client education, scheduling, documentation, and providing professional service. You will work with a team to maximize productivity while maintaining high standards of care and

Responsibilities

• Live by the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing clients and pets to ensure excellent care and productivity.
• Maximize the number of pets seen by the hospital team through a well-organized, efficient operation.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventive care, and hospital services.
• Assist incoming clients with documentation, pet information, and identification; ensure prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Perform administrative tasks as needed and other duties as assigned.

Job description

At MVH, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented associates! We value all our associates and we want you to stick around! Career growth and professional development are important, so we want to provide you with opportunities to take on new and exciting roles within MVH!

Take a look at the new openings and apply to those that you feel suit you best! Thanks for interest in continuing your career with MVH!

CLIENT SERVICE COORDINATOR

This posting will remain open for a minimum of two weeks from the posting date.

A career at Banfieldmeans you’ll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

JOB SUMMARY

The Client Service Coordinator (“CSC”) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.

• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.

• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

• Conduct administrative functions as necessary.

• Other job duties as assigned.

THE FIVE PRINCIPLES

Every associate including the CSC has an important contribution to make to the veterinary team. We’re looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles++:++

• Quality — The consumer is our boss, quality is our work, and value for money is our goal.

• Responsibility — As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

• Mutuality — A mutual benefit is a shared benefit; a shared benefit will endure.