Client Service Representative I

Guidehouse; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical & Rx Insurance

Paid Holidays

401(k) Retirement Plan

HSA, DSA, FSA

Tuition Reimbursement

Referral Program

Company Events & Community Outreach

Back-up Childcare

Job summary

Guidehouse is seeking a Client Service Representative to handle day-to-day lender loan servicing inquiries related to government program operations. You will process documents, payments, and reporting, with attention to account activity and remittance reconciliation.

In-office, full-time role focusing on strong communication, problem-solving, and collaboration within a team. Familiarity with CRM systems and Microsoft Office is preferred; US citizenship required.

Qualifications

• Strong communication and problem-solving skills.
• Customer oriented and ability to adapt/respond to different types of program participants.
• Strong analytical and quality control skills.
• Familiarity with CRM systems and best practices.
• Technically proficient in Microsoft Office Suite - Excel, PowerPoint, Outlook.
• Ability to work in a collaborative environment.
• US Citizenship.

Responsibilities

• Respond to day-to-day lender loan servicing inquiries surrounding government program operations.
• Escalate any recognized issues.
• Handle loan document processing, payments, reporting, account activity, and remittance reconciliation as required.

Skills

Communication

Problem solving

Customer orientation

Analytical skills

Quality control

Collaboration

Attention to detail

Education

Highschool Diploma or GED

Bachelor's degree

Tools

CRM systems

Microsoft Office Suite

Job description

Job Family:Administration Support and ClericalTravel Required:Up to 10%Clearance Required:Active Public TrustWhat You Will Do:As a Client Service Representative, you will be responsible for responding to day-to-day lender loan servicing inquiries surrounding government program operations, including one or more of the following functions: loan document processing, payments, reporting, account activity, remittance reconciliation, and industry performance/adherence with stated agreements. You will be responsible for selecting the appropriate methods from a wide variety of procedures and/or make simple adaptions and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. You will be able to escalate any recognized issues.What You Will Need:0+ years of relevant experienceHighschool Diploma or GED minimum educationStrong communication and problem-solving skillsCustomer oriented and ability to adapt/respond to different types of program participants.Strong analytical and quality control skillsFamiliarity with CRM systems and best practicesAbility to work in a collaborative environmentTechnically proficient in Microsoft Office Suite - Excel, PowerPoint, OutlookAbility to work in-office full timeUS CitizenshipWhat Would Be Nice to Have:Team oriented and collaborative with empathetic mindset, who can demonstrate the ability to stay focused in a high-performance work projectBachelor's degree is highly preferredEager to apply strong organizational and communication skills in a professional office settingKnowledge of banking or loan servicing#LI-DNIWhat We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.