Client Service Representative

CSC; Honolulu (HI); Remote; USD 50,000; Full time

Job summary

A leading customer service firm in Hawaii is hiring a Client Service Representative to manage client relationships and provide excellent support. The role is remote with a schedule from Monday to Friday, ensuring work-life balance. Responsibilities include responding to customer inquiries and providing solutions to enhance client satisfaction. The ideal candidate should have strong communication skills and experience in a fast-paced environment, with a competitive salary and comprehensive benefits package offered.

Benefits

Paid time off

Medical and dental insurance

401(k) plans

Qualifications

• Experience working in a customer service or administrative capacity is essential.
• Strong prioritization and time-management skills are crucial.
• Effective verbal and written communication skills are required.

Responsibilities

• Build relationships with our clients to better understand their unique needs.
• Respond promptly to customer inquiries via phone or electronically.
• Maintain and grow existing customer business by providing outstanding service.

Skills

Customer service experience

Attention to detail

Problem-solving skills

Strong computer skills

Tools

MS Office

Salesforce

Job description

Client Service Representative

Remote- Hawaii, US

Monday - Friday, 6am-3pm or 7am-4pm (Training hours 6am-3pm HST)

If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.

We’re hiring Client Service Representatives for our Annual Reports and Corporate teams. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

What you’ll be doing:

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Organize the workflow to meet customers’ time frames and demands
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Salesforce experience a plus

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current rate is 50,000.